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Device Protection

Start, resume, or track your Verizon claim.

Have a Verizon Home Device Protect plan? Start a home tech claim

Asurion is trusted by 300 million customers worldwide.
4.6 google rating
4.6 consumer affairs rating
4.5 amazon rating

What's my deductible?

Tell us about your device.

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Which type of account do you have?

How our claims process works

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1. Tell us what happened

We'll ask a few questions to find out what is wrong with your device and whether you're eligible for a repair or a replacement.Start a claim

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2. Fulfillment options

Based on what's wrong, we'll give you repair or replacement options to choose from.

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3. Track your claim

We'll get you a working device as fast as we can - stay updated every step of the way!Track your claim

Upload your documents here

If we’ve requested documentation for your claim, you can upload it here. Providing documentation helps verify your account.

Verizon Home Device Protect

Protect all your eligible home products with one simple plan.

Shipping Schedule

Complete your claim beforeReceive your device
12am CT Monday - ThursdayNext business day
12am CT FridaySaturday (based on customer location)
12am CT SaturdayMonday
10am CT SundayMonday

Same Day Delivery & Set Up*

Complete your claim beforeReceive your device
4pm your local time Monday - SundaySame day delivery and set up is available for select devices

* Same day smartphone replacement eligibility will be determined at point of claim, contingent on certain criteria, including customer location, technician availability and inventory availability

Need more help?

How do I find or file my documents?

Device Protection Options

Check enrollment eligibility

Lost or stolen device?

View terms and conditions

Device replacement

Replacements and Repairs