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💡 Fast fix

• Turn Airplane Mode on and off. It resets your connection instantly.
• Force quit the app. Close TikTok and reopen it to stop bugs from lingering.
• Switch networks. Try mobile data if Wi-Fi is slow—or vice versa.
• Update or restart. Updates or a quick reboot often fix app crashes.

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It’s a lazy Saturday afternoon, so you grab a snack and settle in to scroll through your For You page—but the TikTok® app keeps lagging and crashing. You’re probably wondering, “Why is TikTok not working on my phone?”

At Asurion, our tech experts are here to guide you through finding and resolving the issue, so you can get back to enjoying your TikTok browsing. From app troubleshooting to new smartphone hacks, we’re your trusted source of tech insights.

Check your internet connection

The most likely culprit when TikTok won’t load, or you’re having other streaming issues, is a problem with your internet connection. Close TikTok, and test other apps or websites on your phone to confirm that your network is up and running.

Try these fixes:

• Turn Airplane mode on and off
• Switch between Wi-Fi and mobile data
• Restart your router if the signal is weak

Restart, update, and check your settings

If the issue isn’t your connection, it could be the app itself. Try these steps:

• Force quit TikTok
  • iPhone: Swipe up, find TikTok, swipe it away
  • Android: Settings > Apps > TikTok > Force Stop
• Update the app in the App Store or Google Play
• Restart your phone to refresh background processes

Make sure your TikTok account is active and synced

Sometimes it’s an account issue:

• Sign out and back in
• Try logging in from another device
• If login still fails, contact TikTok support

Disable VPNs, battery savers, or data restrictions

These settings can block TikTok from working properly. Disable them temporarily and check again.

Clear TikTok app cache and data

Clearing the cache can help TikTok run smoothly without losing your login:

• iPhone: Settings > General > iPhone Storage > TikTok > Offload App
• Android: Settings > Apps > TikTok > Storage > Clear cache and data

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FAQ

How do I know if TikTok is down for everyone or just me? Check other apps first. If they work, try restarting TikTok. Still no luck? Check online for outage reports.

Should I contact TikTok support if none of these fixes work? Yes—especially if it’s tied to your account. You can also try logging in from another device first.