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  • Claims

    Claims

    Broken tech is frustrating. Your claims don’t have to be.

    Get started

    Start a new claim

    Get a repair, replacement, or reimbursement for your eligible device.

    Track or manage a claim

    Resume or check the status of an open claim.

    What to expect

    Learn more about your coverage and how claims work.

    Calculate my deductible/service fee

    Get a personalized estimate for your device.

    Claim FAQs

    Get answers to the most frequently asked claims questions.

  • Get tech support

    Get expert help anytime, anywhere

    Our experts help you get the most out of your plan with premium expert tech support.

    Get tech support

    Connect with an expert

    We’re here for for all of your tech needs.

    Download our apps

    Get access to an app that has all your benefits in one place.

    Tech tips

    Tips, tricks, and how-to’s to keep you connected.

    New phone? Get set up

    Get activated and navigate data transfer or SIM issues.

    Streaming issues?

    Troubleshoot Wi-Fi and router problems with an expert.

    Extend my battery life

    Learn how to get more out of every charge.

  • Repair a device

    What can we help you with today?

    Get a fast repair without a plan—
it’s simple at any uBreakiFix® store.

    Get started
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    All repair options

    All repair options

  • Protect your tech

    Handled with care

    From laptops to stovetops, we protect the stuff you rely on most with care.

    Explore tech care

    Find a plan

    Protection you can count on from brands you trust.

    Phone care plans

    Protection, repairs, and more through your carrier.

    Start or track a claim

    Start a new claim or check status of an open one.

Claims
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Claims
Claims
  • Apple® iPhone®
  • Samsung Galaxy®
  • Features
  • FAQs
How to file a claim
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Samsung Galaxy protection plans

A great phone deserves great protection.

Explore our phone insurance features
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New Samsung Galaxy® phone? Protect it from loss, theft, damage, and more with a cell phone protection plan

Saves you money

Avoid paying up to $1000 for a replacement Galaxy if the unexpected occurs.

Offers next-day phone replacement

Receive a replacement Galaxy in as little as 24 hours.

Provides full insurance coverage

Coverage for loss, theft, damage (including water damage and broken screens), and malfunctions are included.

Asurion covers your Samsung Galaxy phone when it matters

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Comprehensive coverage

Only 3% of Galaxy claims were for water damage last year. Asurion covers the other 97% of things that can go wrong.
Cracked phone screen

Cracked screen repair

The new display on Galaxy S10 phones can make it costly to fix the screen if damaged. With Asurion, you can get an affordable repair as soon as the same day.
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Protection from the unexpected

1 out of 5 phone claims are for loss or theft, according to a 2018 Asurion Claims and Program Management Data report.

More reasons to choose Asurion mobile protection plans

Experts

Expert support

Our plan also includes instant access to experts who can help you get the most out of your Galaxy phone and the devices it connects to.
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Helpful tips

Learn about the latest Galaxy phone features from our experts.
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Easy claims

Start a claim online in minutes, and get a replacement Galaxy phone as soon as the next day.

Available with leading mobile carriers and providers.

Looking for the peace of mind that comes with staying connected to your life even when something happens to your phone? Our cell phone insurance plans are available at many carriers and retailers, including those below. Features and functionality vary by carrier and operating system:

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Cricket
Optimum

We are here 24/7. Start your claim online any time.

Start or track a claim
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