How to fix a laptop mouse that's not working

When your laptop touchpad or external mouse isn't working, there's a lot you can't do—from controlling the cursor to scrolling through your favorite apps and websites.

But don't worry, Asurion Experts come across issues like this every day. They help millions of customers (and counting) resolve their device problems and get the most out of their tech. Check out their tips for getting your touchpad (aka your mouse) back up and running.

Why is my laptop touchpad not working?

Your laptop touchpad—or trackpad, if you're on a MacBook®—can malfunction for several reasons. But when the trackpad is having trouble, you'll notice two things: The mouse cursor responds inconsistently and erratically, or worse, it won't respond all. Here's why you may encounter these issues:

• Your laptop's operating system may be frozen.
• Your laptop may have a hardware issue.
• The touchpad settings on your laptop may have been disabled.
• Your laptop may have outdated or corrupted drivers.
• Your laptop may contain corrupted files or software.
• Dirt and dust may be stuck in your touchpad.

How to fix a laptop touchpad that's not working

If you're having issues with an unresponsive touchpad or trackpad, there are several ways to get your device in working shape, whether it's a Dell®, HP® or Lenovo® laptop. Here's how to fix those brands and others, according to our experts. If you need help along the way, bring it to your nearest uBreakiFix® by Asurion store for a free device diagnostic.

Check if the mouse is disabled

Some laptops let you disable the touchpad with a key combination.

• Look for a touchpad icon on one of your function keys (like F6 or F9).
• Press Fn + that key to toggle the touchpad on or off.

If your external mouse isn’t working, try unplugging and reconnecting it or using a different USB port.

Restart your laptop

A frozen cursor might just need a reset.

• Save your work if you can.
• Hold the power button to shut down your laptop.
• Wait a few seconds, then turn it back on.

After restarting, test the mouse again.

Clean your trackpad or mouse

Dust or grime on the touchpad or mouse sensor can cause erratic behavior.

• Wipe your trackpad gently with a soft, dry cloth.
• For wireless mice, check the sensor under the mouse and make sure nothing’s blocking it.
• Clean your desk surface or mousepad too.

Check Bluetooth or USB connections

If you're using a wireless mouse:

• Go to Settings > Bluetooth & devices (Windows) or System Settings > Bluetooth (Mac).
• Disconnect and re-pair the mouse.
• If you're using a USB receiver, try a different port.

Also check that the mouse battery is charged or the switch is turned on.

Update or reinstall drivers

An outdated or corrupted driver could be the issue.

1. On a Windows laptop, open Device Manager.
2. Find Mice and other pointing devices.
3. Right-click your mouse or touchpad and select Update driver.
4. If that doesn’t help, choose Uninstall device, then restart your laptop—Windows will reinstall it automatically.

On a Mac, make sure your system is up to date by going to System Settings > General > Software Update.

Try a different mouse

To rule out a hardware issue:

• Plug in a different mouse.
• If it works, the original mouse may be damaged or incompatible.

FAQ

Why did my laptop mouse stop working?

It could be due to a disabled touchpad, low battery, driver issues, or even a dirty sensor.

How do I turn my laptop touchpad back on?

Press Fn plus the function key with a touchpad symbol (like F6 or F9). You can also check touchpad settings in the Control Panel or System Preferences.

Why is my cursor frozen on the screen?

Restart your computer, check your input device connections, and make sure drivers are up to date.