Whether you're trying to stream your favorite show or participate in a virtual meeting, there's never a convenient time for your laptop's speakers to stop working. But we can show you a few easy ways to get the sound back up and running on your MacBook Pro®.
At Asurion, we help people fix their tech every day. From unlocking an iPhone® without the passcode to fixing five common Amazon Fire® issues, we'll help you keep the devices you rely on most running smoothly. Here are steps our experts recommend you take when the sound on your Mac® isn’t working.
Plug in and unplug your headphones
Sometimes an error with the headphone jack can cause the laptop to respond as though a headset is plugged in even when it's not, meaning no sound will come through the speakers. Try plugging in your headphones, then unplugging them to see if that corrects the issue.
Check the headphone port
Sometimes MacBook Pro speakers stop working because there's something in the headphone port. Inspect the port for dust and other tiny debris, and remove it to see if that's the problem.
You can’t work when your laptop doesn’t want to
Get it repaired fast at one of our stores. Just stop in or make an appointment⎯we'll handle the rest.
Restart your MacBook Pro
Restarting your laptop can fix all kinds of issues, including the sound. Just click on the Apple® logo in the top-left corner, then select Restart.
Try a different app
Make sure an app you're using isn't the reason your speakers aren't working. Try playing sound through another app to see if your issue is actually with a certain app or its settings.
Check your settings
Take a look at your sound settings. First remove all external audio devices, like wireless earphones and external speakers. Then follow these steps to check and adjust your settings:
- Click on the Apple menu in the top-left corner, select System Preferences, then select Sound.
- Click on the Output tab, then select MacBook Pro Speakers.
- If the Output volume slider is set low, move it to the right and test your sound again.
- If the Mute checkbox is selected, clear it and test your sound again.
Check for a software update
Software issues can cause all sorts of problems, so make sure your computer is running the latest version of macOS®. Open System Preferences, then select Software Update. If there's an available update, click Update Now.
If you've tried these steps and still need a little help, we're right around the corner. Schedule a repair at the nearest uBreakiFix® by Asurion or Asurion Tech Repair & Solutions™ store and our certified experts can get your device back up and running as soon as the same day.
Nothing ruins productivity like a laptop breakdown
With an Asurion Home+ protection plan, you can keep your downtime to a minimum. This one simple plan covers thousands of eligible devices in your home—from TVs and tablets to smart thermostats and locks—plus provides 24/7 live support from trusted experts for your tech questions. To learn more about laptop protection plans, visit asurion.com/homeplus.