How to fix Xbox Series X controller charging issues

You're ready to game, but your Xbox Series X™ controller won’t charge. Maybe the light won’t turn on, or the battery drains as soon as you unplug it. Before you assume the worst, there are a few simple fixes that might get you back in action.

At Asurion, we help gamers troubleshoot problems like this every day. Here’s how to fix Xbox Series X controller charging issues so you can get back in the game.

Why is my Xbox Series X controller not charging?

Your controller may not be charging due to:

• A faulty cable or charging dock – The cable or dock may be damaged or not providing power.
• Battery issues – Rechargeable batteries can degrade over time, preventing them from holding a charge.
• Dirty charging ports – Dust and debris in the USB-C port can block the connection.
• Firmware problems – Outdated controller firmware may cause charging issues.
• Power source issues – The power outlet, console, or USB port may not be delivering enough power.

How to fix Xbox Series X controller charging issues

Try these troubleshooting steps to resolve the problem.

Check the charging cable and power source

A damaged cable or weak power source could be the reason your controller isn't charging. Checking these first can help rule out simple hardware issues.

1. Try a different cable – Use another USB-C cable to rule out a faulty one.
2. Switch power sources – Plug the cable into a different USB port on your Xbox, a power adapter, or a wall outlet.
3. Check the charging dock – If you’re using a dock, try charging directly with a USB-C cable.

Clean the USB-C port

Dirt and debris in the charging port can prevent a proper connection. Cleaning it can restore a solid power link.

1. Turn off the controller and unplug it from the charger.
2. Inspect the USB-C port for dust or debris.
3. Use compressed air or a toothpick to gently remove any blockage.
4. Reconnect the charger and check if the controller charges.

Reset the controller

A quick reset can fix minor glitches that may be preventing your controller from charging properly.

1. Press and hold the Xbox button on the controller for 10 seconds to turn it off.
2. Wait a few seconds, then turn the controller back on.
3. Try charging again to see if the reset fixed the issue.

Update the controller firmware

Firmware updates often include bug fixes that can resolve charging issues and improve overall performance.

1. Connect your controller to the Xbox using a USB-C cable.
2. Press the Xbox button, then go to Profile & system > Settings.
3. Select Devices & connections > Accessories.
4. Choose your controller, then select Firmware version > Update now.

Replace the rechargeable battery

Over time, rechargeable batteries lose their ability to hold a charge. Swapping in a new one can restore full battery life.

If your controller is still not charging, your battery pack may need to be replaced.

1. Remove the battery pack and check for any damage.
2. Replace it with a new Xbox rechargeable battery pack.
3. Try charging again using the new battery.

If you’ve tried these steps and your controller still isn’t charging, visit your nearest uBreakiFix® by Asurion store for expert support.

FAQ

Why won’t my Xbox Series X controller hold a charge?

The battery pack may be worn out or faulty. Try replacing it with a new rechargeable battery pack.

Can I use regular AA batteries instead of a rechargeable pack?

Yes, Xbox Series X controllers support AA batteries as an alternative to rechargeable battery packs.

How do I know if my controller is charging?

When charging, the Xbox button should pulse. If it stays off, try a different cable or power source.

What if my controller only charges when plugged into the console?

This could indicate a battery issue. Try a different USB-C cable, update the firmware, or replace the battery pack.