How to use FaceTime on iPhone

Face-to-face conversations matter—especially when you can’t be in the same place. That’s where FaceTime® comes in. Whether you’re checking in with your parents, helping a friend troubleshoot their phone, or sharing laughs with the kids, FaceTime helps you stay connected right from your iPhone®. If you’re new to the iPhone, don’t worry—Asurion Experts have helped countless people get started with FaceTime, and this guide will walk you through everything step by step.

What is FaceTime?

FaceTime is Apple’s video and audio calling app built into every iPhone. You can use it to connect one-on-one or with groups, using Wi-Fi or cellular data. It works with other Apple devices too—including iPad®, Mac®, and Apple Watch®.

How to set up FaceTime on your iPhone

Before you make your first call, here’s how to make sure FaceTime is ready to use.

1. Check that FaceTime is turned on

• Open the Settings app.
• Tap FaceTime.
• Make sure the toggle is switched on (green).

2. Sign in with your Apple ID

If you’re not already signed in:

• In Settings > FaceTime, tap Use your Apple ID for FaceTime.
• Sign in with your Apple ID.

3. Choose how people can reach you

• Still in Settings > FaceTime, select the email and phone number(s) you want to use.
• Choose your Caller ID for outgoing FaceTime calls.

How to make a FaceTime video or audio call

There are several ways to start a FaceTime call, whether you're making a quick video chat or just want to talk hands-free.

• From the Phone app: Open a contact and tap the FaceTime video or audio icon.
• From the FaceTime app: Tap New FaceTime, enter a name, phone number, or email, then tap FaceTime.
• From Messages: In a conversation, tap the contact’s name or profile photo at the top, then tap FaceTime.

How to use FaceTime Audio

Don’t need video? FaceTime Audio works just like a phone call but uses Wi-Fi or data instead of minutes. It’s great when you want clear sound with less bandwidth.

• In the Phone, Contacts, or FaceTime app, tap the FaceTime audio icon next to your contact.

How to make a Group FaceTime call

You can chat with up to 32 people at once using Group FaceTime.

• Open the FaceTime app and tap New FaceTime.
• Add multiple contacts, then tap FaceTime to start the call.
• You can also start a group call from a group message in Messages.

How to use FaceTime links

FaceTime links make it easy to schedule a call or invite people who don’t use iPhones.

• Open the FaceTime app and tap Create Link.
• Share the link via Messages, Mail, or another app.
• When it’s time, tap the link to join the call—just like a Zoom or Teams meeting.

More helpful Apple tips from our team:

• How to share your iPhone or iPad screen on FaceTime
• Why your iPhone messages are green
• How to improve iPhone battery life
• How to turn on predictive text on iPhone

FAQ

Can I use FaceTime with Android?

Not exactly—but people with Android or Windows devices can join FaceTime calls through a shared link. They’ll need to open it in a browser.

Does FaceTime use data?

Yes. If you're on Wi-Fi, it won't use your cellular plan. If you're on mobile data, it will count against your data allowance.

What if FaceTime isn’t working?

You can try checking your internet connection, restarting your phone, or turning FaceTime off and back on. For a full walkthrough, check out our guide: How to fix FaceTime that’s not working.

Can I use FaceTime internationally?

Yes, as long as you have Wi-Fi or data, you can FaceTime someone in another country—just like a normal call, with no international charges.