Is the charging port on your laptop broken? 3 things to check to know for sure

⚡ Fast fix

• Wiggle test. If charging cuts in and out unless the cable sits just right, the port is likely damaged.
• Cable check. If multiple chargers feel loose or won’t stay seated, it’s probably not the charger.
• Visual inspection. Bent pins or a port that moves are strong signs of failure.
• Stop forcing it. Continued use can worsen damage—have a pro at a nearby
  uBreakiFix® by Asurion store diagnose the issue and fix it fast.

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You plug your laptop in and… nothing. Or it charges, but only if the cord is held at a weird angle. Maybe the battery icon flickers on and off, or the charger slips out way too easily. When that happens, it’s natural to wonder whether the charging port itself is broken—or if something else is going on.

Asurion Experts see this scenario all the time. Before assuming the worst, here are three clear checks that can help you tell whether your laptop’s charging port is actually the problem.

1. The charger won’t stay connected

A healthy charging port should hold the plug firmly in place. If the cable:

• Falls out easily.
• Feels loose no matter which charger you use.
• Loses power when the laptop moves slightly.

Those are classic signs of a worn or damaged port. Ports loosen over time, especially if the laptop is often charged while in use or carried with the cord plugged in.

2. Charging only works at certain angles

If charging starts and stops depending on how the cable is positioned, that usually points to internal damage. Inside the port are small connectors that line up precisely with the charger tip. When those bend or break, power delivery becomes inconsistent.

This isn’t something software settings or battery calibration can fix—and continuing to “hold it just right” often makes the damage worse.

3. You can see damage inside the port

Shine a light into the charging port and look closely. Warning signs include:

• Bent or missing pins.
• Debris packed inside the port.
• The entire port shifting when the charger is inserted.

If the port moves or looks misshapen, it’s likely separated from the internal board. At that point, cleaning won’t help and forcing a charger in can cause additional damage.

What isn’t a charging port problem

Not every charging issue means the port is broken. For example:

• A laptop that charges normally when powered off may have a battery or software issue.
• A charger that works on another device could still be underpowered for your laptop model.

But if you’ve ruled those out and the port itself feels loose or unstable, it’s time to stop troubleshooting.

When to get help

Charging port damage is a physical issue, and repairs usually involve replacing or re-soldering the port. That kind of work is definitely not for the faint of heart—and DIY attempts can void warranties or damage the motherboard.

Bring it to your nearest

uBreakiFix® by Asurion store to have a technician confirm whether the port is the problem and explain what’s involved in fixing it.

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FAQ

Can a loose charging port be fixed?

Yes, but it typically requires replacing the port or repairing its connection to the board. Tape or pressure fixes won’t last.

Is it safe to keep using a damaged charging port?

No. Continued use can cause further internal damage or electrical issues.

How long does a charging port repair take?

Timing depends on the laptop model and damage, but many repairs can be completed the same day once the issue is confirmed.