Netflix audio not working? Here’s how to fix it
⚡ Fast fix
- Turn up the volume and make sure it’s not muted—check both your device and Netflix.
- Open Audio & Subtitles and switch from 5.1 to standard audio.
- Restart the Netflix app and your device.
- Still no sound? Try a different HDMI cable or disconnect external speakers.
You get nice and cozy, pick out your favorite thing to watch on Netflix®, and hit play, only to realize you can’t hear any sound on the video. What do you do now?
If you notice that your Netflix audio is not working, try these troubleshooting tips to get back to your streaming. And if you encounter any other tech problems, know that Asurion’s experts are here to help. From apps to home tech devices, we have the tips and tricks to make sure everything works smoothly.
Check basic audio settings
Start by checking your device’s audio settings. It may seem basic, but you’d be surprised how often this is the culprit when the audio is not working on Netflix.
If you’re watching Netflix on your iPhone® using the speakers, for example, make sure your phone volume is turned up. You should see the volume change inside the Netflix app as you adjust it with your phone’s volume buttons. If the volume’s on mute, you’ll see a megaphone symbol with an X next to it.
On your TV, use the remote control for your TV or streaming device to adjust the volume. Hit the mute button to confirm your TV’s not on mute. If you’re using external headphones or speakers, disconnect them to see if the sound’s working through the device’s built-in speakers.
On the Netflix video you’re watching, go to Audio & Subtitles, which has a speech bubble icon. You may be able to switch between English [Original] (5.1) and English [Original], which can help with audio issues.
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Fix device and connection issues
- Restart your device and the Netflix app.
- Test another app for sound.
- Improve your network connection.
Adjust HDMI and external speaker settings
If you’re connecting to Netflix on your TV through an external device like a set-top box, make sure any HDMI or optical connectors are plugged in correctly. Try using a different HDMI cable if needed.
Update the software or reset Netflix
If an update is available for your Netflix app, install it. Make sure your device's operating system is up-to-date as well.
You can also try resetting the audio settings to the default within Netflix:
- Go to My Netflix > Menu > Manage Profiles.
- Select your profile and go to Audio & Subtitles.
- Switch from English [Original] 5.1 to English [Original].
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FAQ
Why is my Netflix playing video but no sound?
It’s usually caused by muted volume, incorrect audio format (like 5.1), or external speaker/HDMI issues.
Does changing from 5.1 to standard audio fix Netflix sound?
Often, yes. Some TVs and soundbars don’t handle 5.1 properly.
Should I reinstall Netflix to fix audio problems?
If restarting and adjusting settings don’t work, reinstalling the app can reset corrupted audio settings.
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