How to diagnose HDMI cable vs port failure on a PS5

You press the power button on your PlayStation® 5 and expect to see your game pop up—but the screen stays black. It could be the cable, or maybe the port. So how do you tell which one’s the problem?

At Asurion, our experts troubleshoot issues like this every day, helping gamers get back to what they love. Here’s how to figure out whether it’s your PS5’s HDMI cable or the HDMI port that’s causing the issue.

Start with the basics

Before you do anything else, double-check:

• The TV is powered on and set to the correct HDMI input.
• Your PS5 is on (the power light should be white, not orange).
• The HDMI cable is plugged in tightly at both ends.

Sometimes, it’s just a loose connection.

Try a different HDMI port or input

Many TVs have more than one HDMI port. Switch the cable to another port and change the input on your TV. If you get a signal now, the original port on your TV might be faulty.

Still nothing? Move on to testing the cable.

Swap out the HDMI cable

If you’ve got another HDMI 2.1 cable handy, try using that one with your PS5. If the new cable works, then your original cable is the issue.

No second cable? You can test your current one by using it with another device, like a Blu-ray player or laptop. If it doesn’t work there either, the cable is likely bad.

Inspect the PS5’s HDMI port

If you’ve ruled out the TV and cable, the issue may be the HDMI port on your PS5. Here’s what to look for:

• Bent or missing pins inside the port.
• Debris or dust that could block a clean connection.
• A loose or wiggly feel when you plug in the cable.

If the port feels damaged or looks uneven, it may need professional repair. That's where we come in. The experts at your nearest uBreakiFix® by Asurion store can help get your PS5 back to working the way it should, fast and hassle-free. Schedule an appointment or stop by today.

More helpful PS5 tips from our team:

• PS5 not turning on? Try these fixes
• How to connect your PS5 to a TV
• How to reset your PS5

FAQ

How do I know if my PS5 HDMI port is damaged?

Look for bent pins, loose connections, or a cable that doesn’t stay secure. If the port feels unstable or the image cuts in and out, it may be faulty.

Can a faulty HDMI cable cause no signal?

Yes, a broken cable can prevent your PS5 from displaying anything on your TV. Swapping in a working cable is the quickest way to check.

What type of HDMI cable does the PS5 use?

The PS5 comes with a high-speed HDMI 2.1 cable, which supports 4K resolution at 120Hz.

Can I fix a damaged HDMI port on my PS5?

This kind of repair usually requires professional help. Visit a uBreakiFix® by Asurion store for a free diagnostic. We’ll help you figure out what needs to be fixed.