How to turn off call forwarding on iPhone and Android

Call forwarding is a convenient feature that lets you redirect calls from your phone to another number. But if you’ve turned it on and forgot about it, you might miss important calls or rack up unexpected charges.

At Asurion, we help our millions of customers people solve their phone issues every day. Whether you need to fix network problems on Android, fix iPhone cellular data not working, or get quick tech help, we’ve got you covered. Here’s how to turn off call forwarding on iPhone and Android.

Turn off call forwarding on iPhone

1. Open the Settings app.
2. Tap Phone > Call Forwarding.
3. Switch Call Forwarding off.

If you don’t see the option, your carrier may not support disabling call forwarding this way. In that case, use the carrier codes below.

Turn off call forwarding on Android

Android settings can vary by device, but here’s a general method:

1. Open the Phone app.
2. Tap the three-dot menu > Settings.
3. Tap Calls > Call Forwarding.
4. Choose the forwarding type (Always forward, Forward when busy, Forward when unanswered, Forward when unreachable).
5. Switch it off or delete the forwarding number.

For Samsung Galaxy devices

1. Open the Phone app.
2. Tap the three-dot menu > Settings.
3. Tap Supplementary services > Call Forwarding.
4. Choose a forwarding option.
5. Tap Turn Off.

Turn off call forwarding through your carrier

If settings aren’t available on your device, use these dial codes instead:

• AT&T: Dial ##21# and tap Call to cancel all forwarding.
• Verizon: Dial *73 and tap Call.
• T-Mobile: Dial ##004# and tap Call.
• Sprint: Dial *730 to cancel all forwarding.

These codes may vary depending on your carrier.

FAQ

Why don’t I see the Call Forwarding option in settings?

Some carriers hide this option. Use your carrier’s dial codes to disable it.

Will turning off call forwarding affect voicemail?

No. Voicemail is separate from call forwarding and should continue working normally.

Can I turn off call forwarding temporarily?

Yes. You can toggle it off in settings or with carrier codes, then turn it back on when needed.