Verizon Home Device Protect: A complete guide

Home is where the tech is.

From smart video doorbells and light dimmers to smart thermostats and home security cameras, technology makes our home life easier. In fact, the average household has invested over $11,000* in home tech. Yet, like everything else in the house, home tech needs protection from accidental damage, breakdowns, and everyday wear and tear. 

That’s where Verizon® Home Device Protect comes in.

If you’re a current Verizon customer or considering enrolling, understanding this plan could save you time, stress, and money. Let’s explore Verizon Home Device Protect, what it covers, how Asurion is involved, and whether it’s the right choice for your home tech.

What is Verizon Home Device Protect?

Verizon Home Device Protect is a coverage plan for Verizon customers that’s designed to protect nearly all connected home tech. Whether it's a laptop that’s not charging, a smart speaker that stops responding, or a streaming stick that fails during movie night, this plan makes sure that you’re not left in the dark.

The program is offered in partnership with Asurion, a trusted name in device protection and tech support. Together, Verizon and Asurion provide coverage, support, and repair options that go beyond what most manufacturers’ warranties offer.

What does Verizon Home Device Protect cover?

Verizon Home Device Protect is unique because it covers home tech. Whether you're online shopping, gaming, or managing a smart home setup, this plan provides support for your tech.

Covered home tech

The plan includes protection for most home tech, such as:

• Tablets 
• Laptops and desktop computers
• TVs and streaming devices**
• Smart speakers and device hubs
• Gaming consoles, including gaming controllers
• Smart thermostats, light dimmers, video doorbells, and home security cameras

Basically, if it connects to the internet or powers your digital life, there’s a good chance it’s covered. Here is the full list of covered devices. 

Types of covered breakdowns included

Here’s what the plan covers:

• Accidental damage from handling for certain portable products (cracked screens, spills, and drops)
• Mechanical and electrical breakdowns due to normal use
• Power surge damage

Fulfillment options include repair, replacement, or reimbursement if an eligible device experiences a covered breakdown.

How does Verizon Home Device Protect work with Asurion?

If you’ve heard of Asurion before, it’s because Asurion is the provider behind Verizon’s protection plans. Asurion helps manage the claims process, device repairs, replacements, and customer support for Verizon customers in certain protection plans..

When you enroll in Verizon home device protection, Asurion steps in to provide:

• 24/7 tech support via app, chat, or phone.
• Two home visits from certified connected home experts for home tech setup or troubleshooting.
• Claims management with a streamlined process online.

This partnership makes sure that you’re getting fast, professional help whenever a tech emergency strikes.

What are the benefits of Verizon Home Device Protect?

This plan is more than just a service contract; it’s a full-service tech support and protection package. Here are some of the standout benefits:

• One plan for eligible home tech. Rather than having individual protection plans for each product, Verizon Home Device Protect covers an unlimited number of eligible tech in your home.
• Complete Tech Care. Customers can always bring their eligible tech to one of the 700 uBreakiFix® by Asurion store locations for a tune-up, cleaning, or electronics recycling—all at no extra cost.
• Second residence coverage. Customers can cover their eligible home tech in a second residence, like a rental property, a college student's apartment, or a parent's home.
• In-home visits. Connected home experts can help with optimization, setup, and troubleshooting of eligible home products with two in-home visits in a 12-month period.
• Convenient repairs. Service is available through walk-in or mail-in options after an approved claim.
• Up to $3,000 in coverage per claim, and up to $5,000 per year.

How to sign up for Verizon Home Device Protect

Enrolling in the plan is easy. You can:

1. Visit the Verizon Home Device Protect page.
2. Log in to your Verizon account.
3. Select the plan and follow the prompts to enroll.

You must be a Verizon customer and have a good-standing account. Once enrolled, coverage on your eligible home tech begins on the 31st day, and Tech Support begins on day 1.

Is Verizon Home Device Protect worth it?

If you rely on multiple tech devices daily, Verizon home device protection offers real value. For $25 per month plus taxes, you get coverage and tech support. This is especially beneficial for:

• Families with many home tech products across age groups
• Students
• Smart home enthusiasts
• Anyone who wants to avoid unexpected repair bills
• Not tech-savvy individuals

While individual warranties or plans might cover specific devices, this plan offers coverage for your eligible home tech in one simple subscription, which can help Verizon customers save money and minimize hassle.

Verizon Home Device Protect is more than a backup plan: it’s a smart investment in your smart home lifestyle. If you’re a tech-savvy professional or a busy parent managing smart home tech for the whole family, this plan offers coverage, support, and confidence when things go wrong.

Verizon Home Device Protect FAQs 

What is covered under Verizon Home Device Protect?

Most connected home tech, including tablets, laptops, TVs, smart home devices, and gaming systems, is covered against mechanical and electrical failures, power surges, and accidental damage from handling for certain portable products.

How much does Verizon Home Device Protect cost?

Coverage for an unlimited number of eligible home tech at two residences costs $25 (plus applicable taxes) per month.

Who provides Verizon Home Device Protect services?

Verizon partners with Asurion to deliver the services, including claims processing, repairs, and tech support.

How do I file a claim with Verizon Home Device Protect?

You can start a claim online in the Verizon Home Device Protect portal. Claims are usually processed quickly, with repair or replacement options available.

Can I cancel Verizon Home Device Protect at any time?

You can cancel your plan anytime through your Verizon account or by calling support—no long-term contract required.

What home tech can I get installed?

The plan includes tech support and installation help for tech like TVs, smart video doorbells, smart home security cameras, and more.

How do I get tech support for my protected devices?

Tech support is available 24/7 via the Tech Coach app, phone, or online chat.

What is uBreakiFix, and how do I access in-store repairs?

uBreakiFix by Asurion is a nationwide network of tech repair shops. You can schedule an appointment online same day, if available, drop off your device, and in many cases, have it repaired within hours.

*2022 CTA US Consumer Tech Forecast and 24th US Ownership Study

**VHDP excludes any Verizon-branded or provided audio/streaming devices supported by Verizon