What to do when YouTube TV is offline or not loading

⚡ Fast fix

• Check another device first. If YouTube TV won’t load anywhere, it may be an outage.
• Restart your TV or streaming device completely. Unplug it for 60 seconds—not just a quick power off.
• Test your internet connection. Most “offline” messages are actually Wi-Fi issues.
• Still stuck? Reinstall the app to clear corrupted data.

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You open YouTube TV®, and instead of your usual live channels, you’re staring at an “Offline” message or a screen that won’t load at all. It’s confusing—especially if your Wi-Fi seems fine and other apps are working.

When YouTube TV shows as offline, it doesn’t always mean the service is down. Most of the time, it’s your device failing to connect cleanly, your network dropping packets for a few seconds, or the app getting stuck mid-update. The good news is this is usually fixable without digging through complicated settings.

Let’s start with the simplest checks and work our way forward.

Is YouTube TV down?

Before changing settings, make sure this isn’t a service-wide issue.

Here’s how to check quickly:

• Open YouTube TV on your phone using mobile data. Turn off Wi-Fi so you’re not using the same home network.
• Visit a live outage tracker like downdetector.com.
• Look for a spike in reports. If thousands of people are reporting issues, it’s likely an outage.

If YouTube TV won’t load on multiple devices and Downdetector shows widespread reports, waiting it out may be the only solution.

If it works on mobile data but not on your TV, the issue is likely your network or device.

Why does YouTube TV say offline?

When YouTube TV shows “offline,” it usually means your device can’t reach the internet—even if other apps seem fine. That can happen when:

• Your Wi-Fi briefly disconnects.
• Your router is overloaded.
• Your device hasn’t refreshed its network connection.

The quickest fix is a full restart:

1. Turn off your TV or streaming device.
2. Unplug it from power.
3. Wait at least 60 seconds.
4. Plug it back in and power it on.

This forces the device to reconnect to your network cleanly.

Check your internet connection the right way

A weak or unstable connection is the most common reason YouTube TV is offline or not loading. Here’s the easiest way to test:

1. Grab your phone.
2. Connect it to the same Wi-Fi network your TV uses.
3. Go to a speed test site like speedtest.net.
4. Tap “Go” and wait for results.

For YouTube TV, you generally want:

• At least 10–15 Mbps download speed for HD
• Stable results without major drops
• Low latency (ping)

If speeds fluctuate or are lower than expected, unplug your router, wait 60 seconds, then plug it back in and let it fully reboot.

If you’re unsure how to interpret your results, this guide on how to check your internet speed and what those numbers mean explains it clearly.

Why is YouTube TV not loading on Roku?

If the offline issue only happens on Roku:

1. Press the Home button on your Roku remote.
2. Highlight YouTube TV.
3. Press the * button and select Remove channel.
4. Restart the Roku by going to Settings > System > Power > System restart.
5. Reinstall YouTube TV from the Channel Store.

Also check for system updates—go to Settings > System > Software update > Check now.

Why is YouTube TV not loading on a smart TV?

If you’re using a Samsung or other smart TV:

• Restart the TV fully by unplugging it.
• Check for system updates under Settings > Support > Software Update.
• Delete and reinstall the YouTube TV app.

Smart TVs can hold onto corrupted app cache longer than streaming sticks, so reinstalling often solves persistent loading errors.

When to reinstall the YouTube TV app

Reinstalling YouTube TV is worth trying if:

• The app opens but never loads content.
• You repeatedly see offline errors despite working Wi-Fi.
• Restarting didn’t fix it.

Deleting and reinstalling refreshes the app completely. If you need help, follow this guide on how to update or reinstall the YouTube TV app.

When nothing seems to fix it

If YouTube TV still won’t load after:

• Confirming no outage
• Restarting devices
• Restarting your router
• Checking speeds
• Reinstalling the app

The issue may be tied to your device firmware or deeper network configuration. At that point, it helps to talk through your setup and identify where the breakdown is happening.

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FAQ

Why does YouTube TV keep saying I’m offline?

This usually means your device temporarily lost connection to your Wi-Fi network—even if the router still looks active.

Why won’t YouTube TV load but other apps work?

YouTube TV may be experiencing a service disruption or the app itself may need updating or reinstalling.

How do I reset YouTube TV?

You can’t reset the service itself, but deleting and reinstalling the app refreshes your connection and clears corrupted files.

Does uninstalling YouTube TV delete my recordings?

No. Your recordings are saved to your account in the cloud—not on your device.