Cómo funciona nuestro proceso de reclamaciones
1. Cuéntanos qué pasó
Le haremos algunas preguntas para averiguar cuál es el problema con su dispositivo y si es elegible para una reparación o un reemplazo.Iniciar una reclamación
2. Elija una opción
Según lo que esté mal, le daremos opciones de reparación o reemplazo para elegir.
3. Rastree su reclamación
Le conseguiremos un dispositivo que funcione tan rápido como podamos. ¡Manténgase actualizado en cada paso del camino!Rastree una reclamación
Aquí está la información de su deducible:
¿Necesita cargar documentos de reclamación?
Proporcionar documentación ayuda a verificar su cuenta. Si le hemos solicitado documentación para su reclamación, puede cargarla aquí.
Estado de la reclamación
Rastree una reclamación a medida que avanza por el proceso.Comience a realizar el seguimiento
Calendario de envío del dispositivo de reemplazo*
El costo de envío está incluido para todos los dispositivos de reemplazo.
Preguntas frecuentes
* Replacement devices may be new or refurbished of the same or a like kind and quality model. Phone color, brand, model, and features may be different. Compatibility of accessories is not guaranteed. Claims fulfilled with a replacement device and approved by 7 p.m. ET will be shipped and, in most cases, delivered the next day. Deliveries to Alaska, Hawaii, Puerto Rico, and the U.S. Virgin Islands cannot be shipped for next day delivery.
For Nationwide Customers, excluding New York:
** Cracked Screen Repair: Select devices are eligible for repair. Visit asurion.com/cricket or call 855-309-8342 to check current eligibility. Repairs are available in select locations, based upon parts and technician availability, and other criteria. Same-day repair option depends upon claim approval time, parts, and technician availability. Repairs are performed by an Asurion-certified technician and come with a 12-month limited warranty. Repairs may use new or refurbished parts; may contain original or non-original manufacturer parts; and may void the manufacturer warranty.
For New York Customers Only:
** Cricket Protect: $29 deductible applies. Each screen repair will be accounted for in your claim limit. Limited to eligible devices in select areas. Newly launched device models may not be eligible for repair. Visit asurion.com/claims/cricket or call 855-309-8342 to check current eligibility. Same-day repair option depends upon claim approval time and technician availability. Repairs are performed by an Asurion-certified technician and come with a 12-month warranty. Repairs may use new or refurbished parts; may contain original or non-original manufacturer parts; and may void the manufacturer warranty. Some colors of eligible devices are not covered. Eligible devices and available areas are both subject to change at any time.
Cricket Protect Plus: $29 deductible applies. Limited to eligible devices in select areas. Newly launched device models may not be eligible for repair. Visit asurion.com/claims/cricket or call 855-309-8342 to check current eligibility. Same-day repair option depends upon claim approval time and technician availability. Repairs are performed by an Asurion-certified technician and come with a 12-month warranty. Repairs may use new or refurbished parts; may contain original or non-original manufacturer parts; and may void the manufacturer warranty. Some colors of eligible devices are not covered. Eligible devices and available areas are both subject to change at any time.
