December 5th, 2018

Three launches new approach to cover with Three Rescue

Three enters partnership with award-winning technology protection company Asurion

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Three has launched a mobile protection product with a new partner and a new approach focused on comprehensive cover and customer experience.

Three Rescue™ has been developed in partnership with technology protection specialist Asurion, which sets itself apart from traditional mobile insurance through the breadth of cover, speed of resolution and focus on restoring a customer’s ‘mobile life’.

Three Rescue uses cloud technology to help restore treasured content to a replacement device and delivers that device to the consumer within 24 hours.1

Head of internet services at Three, Margie Waltasaari said: “Mobile phone insurance has a poor reputation due to slow processes, widespread cover exemptions and low service levels. We believe Three Rescue will address that through a combination of great service and the extra steps we take to help our customers to get their mobile lives back. Three Rescue is a great complement to our new price plans as we continue to offer our customers more freedom and control.”

Three Rescue covers a range of loss and damage scenarios often exempt from mobile phone insurance, including pet and accidental toilet damage.

Insurance features:

  • 24/7 online claims service.
  • Get a same model replacement device, even if abroad.2
  • Three Rescue app backs up content, such as contacts, photos and videos for restoration to the smartphone.3
  • Three Rescue can remotely locate, lock and wipe your phone.4
  • Cover includes use by friends and family.

[1] Same model, next-day replacement if your claim is accepted before 6pm Sunday-Friday. Customers must pay an excess on successful claims. [2] £20 extra charge for delivery abroad and any customs fees which may be incurred. [3] App available on iPhones operating iOS 7 and above or Android smartphones operating system 4.0 and above. Backup of photos and videos is subject to a 2GB limit.[4] App features may not be compatible with all devices, for example iPhones cannot be remotely locked.

About Asurion

As the world’s leading tech care company, Asurion eliminates the fears and frustrations associated with technology, to ensure our 300 million customers get the most out of their devices, appliances and connections. We provide insurance, repair, replacement, installation and 24/7 support for everything from cellphones to laptops and household appliances. Our experts are available online, on the phone, at one of our more than 700 stores, or can even come to you.

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