March 7th, 2019

Quick and Easy Access to Tech Help. Don’t Just Take Our Word for It.

J.D. Power Verifies Asurion’s Tech Help Capabilities

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When we say customers have access to near-instant tech help, we mean it. As a leader in global tech care, today Asurion announced that J.D. Power has independently verified how quickly and easily customers can get help from our tech experts, which is saving millions of customers time and hassle each year.

This means no waiting in que to reach a live person. Instead, you can continue streaming your favorite show, or video chatting with your family. It means not being transferred and put on hold again after explaining your issue.  Instead, you can get back to unlocking your connected garage door and head inside where it’s dry and warm.

Wireless customers demand fast and efficient tech help services, which is why we ensure you can access our tech experts in under 15 seconds. From setup and real-time troubleshooting, to discovering all your device’s amazing features, our tech experts help you unlock your device’s full potential quickly – so you can be more productive and stay connected.”

- Teresa May, Asurion Chief Marketing Officer

The J.D. Power 2018 Process Excellence Verification ProgramSM independently verified that wireless customers who use Asurion’s tech help service can connect to a live tech expert in under 15 seconds and, once the issue is discussed, they are on hold with a tech expert for only about a minute as technicians identify a solution to an issue.  J.D. Power also verified that our tech experts can get you up and running on your new device, including transferring contacts, pictures, videos, apps and more, in less than 17 minutes.

“Wireless customers demand fast and efficient tech help services, which is why we ensure you can access our tech experts in under 15 seconds,” said Teresa May, Asurion Chief Marketing Officer. “From setup and real-time troubleshooting, to discovering all your device’s amazing features, our tech experts help you unlock your device’s full potential quickly – so you can be more productive and stay connected.”

Fast Tech Help.

Our community of U.S.-based Experts are available 24/7 at the click of a button to offer guided phone setup, tackle any number of tech questions, and keep phones running like new for the life of the device. We also provide Asurion customers painless repair options in-store, at home, or at their favorite coffee shop, and as soon as next day replacement.

According to customer surveys conducted by Asurion, more than 18 million customers who have experienced Asurion tech help, rated us 4.8 stars out of 5.

The J.D. Power 2018 Process Excellence Verification Program is an independent validation of a company’s performance metrics, impartially determining whether an organization achieves specific objectives after going through a full audit.   J.D. Power recognized Asurion’s tech help capabilities based on customer servicing interactions.

Learn how you can enjoy Asurion’s tech help services to unlock the potential of your technology. Visit Asurion.com/JDPowerVerified.

J.D. Power 2018 Process Excellence Verification Program is based on successfully completing an independent audit of pre-determined objective business performance metrics of customer servicing interactions.

About Asurion

As the world’s leading tech care company, Asurion eliminates the fears and frustrations associated with technology, to ensure our 300 million customers get the most out of their devices, appliances and connections. We provide insurance, repair, replacement, installation and 24/7 support for everything from cellphones to laptops and household appliances. Our experts are available online, on the phone, at one of our more than 700 stores, or can even come to you.

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