AsurionuBreakiFix
StoresMy Account
logo
  • Claims

    Claims

    Broken tech is frustrating. Your claims don’t have to be.

    Get started

    Start a new claim

    Get a repair, replacement, or reimbursement for your eligible device.

    Track or manage a claim

    Resume or check the status of an open claim.

    What to expect

    Learn more about your coverage and how claims work.

    Calculate my deductible/service fee

    Get a personalized estimate for your device.

    Claim FAQs

    Get answers to the most frequently asked claims questions.

  • Get tech support

    Get expert help anytime, anywhere

    Our experts help you get the most out of your plan with premium expert tech support.

    Get tech support

    Connect with an expert

    We’re here for for all of your tech needs.

    Download our apps

    Get access to an app that has all your benefits in one place.

    Tech tips

    Tips, tricks, and how-to’s to keep you connected.

    New phone? Get set up

    Get activated and navigate data transfer or SIM issues.

    Streaming issues?

    Troubleshoot Wi-Fi and router problems with an expert.

    Extend my battery life

    Learn how to get more out of every charge.

  • Repair a device

    What can we help you with today?

    Get a fast repair without a plan—
it’s simple at any uBreakiFix® store.

    Get started
    Appliance

    Appliance

    All repair options

    All repair options

  • Protect your tech

    Handled with care

    From laptops to stovetops, we protect the stuff you rely on most with care.

    Explore tech care

    Find a plan

    Protection you can count on from brands you trust.

    Phone care plans

    Protection, repairs, and more through your carrier.

    Start or track a claim

    Start a new claim or check status of an open one.

Claims
logo
Claims
Claims
Skip to main content

It’s Not You, It’s My Cellphone; Does Your Device Come Between You and Your Valentine?

Asurion Survey Confirms Cellphones Have Captured Americans’ Hearts. Nearly 30 percent of Americans think their cellphone is more helpful than their sweetheart, according to a national survey recently conducted by Asurion, the global leader in technology protection services

Nearly 30 percent of Americans think their cellphone is more helpful than their sweetheart, according to a national survey recently conducted by Asurion, the global leader in technology protection services.For many, smartphones have become an essential part of life. They are used for almost every task throughout the day, even communicating with significant others. For better or worse, the cellphone can come between relationships in several ways.

In fact, Asurion’s survey found that one-third of participants have deleted messages their other half would find inappropriate. Some respondents have even taken secrecy to the next level, with five percent of survey respondents admitting to owning a “burner” phone their significant other doesn’t know about.

In some relationships, however, the cellphone acts as more of a means for romance. The survey found that a quarter of all respondents have texted a “risqué” photo, an increase of 47 percent from 2012. Out of those respondents, six percent have sent suggestive pictures to the wrong person- talk about awkward!

“We use our phones for so many reasons today—including connecting with our loved ones,” said Bettie Colombo, spokesperson for Asurion. “Our data is showing several fascinating trends exposing the ways we use our smartphones to connect to those most important to us. This further emphasizes the need to protect your device against loss, theft and damage so you’re never out of touch.”

Other surprising survey results include nearly 15 percent of Americans saying they have dumped an ex via text message, a number that rose five percent from 2012.

With the important role smartphones play in maintaining relationships with significant others, friends, family and colleagues, it is essential to keep this lifeline safe and protected. Asurion provides rapid mobile device replacement in the event of loss, theft, damage or post-warranty malfunction, usually receiving a replacement overnight. And as technology continues to evolve and more devices become interconnected, Asurion’s Premier Support Solutions technology professionals can answer a wide variety of customers’ questions and resolve problems related to wireless products and the devices connected to them.

To see more fun facts and surprising survey results about consumers and the relationship they have with their mobile devices, follow @Asurion on Twitter and “like” Asurion on Facebook.

Survey Methodology

Using Opinionology’s online quantitative survey tool to examine cellphone and texting trends, Asurion surveyed a total of 5,000 wireless subscribers between the ages of 16 and 70 in June 2013. Respondents were required to have a role in cellphone related decision-making within their household. Asurion surveyed an equal mix of males and females. The margin of error is +/- 1.4 percent.

About Asurion

Asurion is the leading global tech care company providing protection, repair, replacement, and 24/7 support for all the technology in consumers’ lives. With thousands of experts ready to help whenever and wherever, Asurion proudly cares for millions of customers with thousands of different devices. Asurion provides world-class customer experiences that keep tech running, with seamless, intelligent care for nearly every connected device in the home, from phones to major appliances and everything in between. Asurion is ready to help however you need it — online, over the phone, in your neighborhood, or even at your doorstep. We are a partner to the largest enterprise brands, serving over 100 clients. For more information, visit asurion.com.

  • SHARE THIS ARTICLE
Asurion Logo
Protection Plans
Mobile Protection
iPhone Protection
Samsung Phone Protection
Asurion Home+
Asurion Appliance+
Asurion Complete Protect
Verizon Mobility and Home Tech Plans
AT&T Mobility and Home Tech Plans
All Protection Plans
Tech Help
Tech Tips
Start or Track a Claim
How to File a Claim
Mobile App Center
Tech Help
Tech Service Features
Tech Expert Stories
Tech Help FAQs
Repair Services
Cracked Screen Repair
Tech Repair
About Asurion
About Asurion
Leadership
Corporate Responsibility
Partnerships
Recognition and Reviews
Careers
Newsroom
Contact Asurion
Report a security vulnerability

Terms of Use
Asurion Privacy Notice
Sitemap
©Asurion 2026