ServiceBench® Rolls Out Warranty Claims System with HVAC Manufacturer



Columbia, MD, February 16, 2017 – ServiceBench, the leading provider of integrated service management solutions, announced a contract win with Tradewinds Climate Systems® the world’s largest manufacturer of specialized heating, ventilation and air conditioning products.

Tradewinds, headquartered in Jacksonville, Florida is now using the ServiceBench warranty claims system to intelligently reduce administration costs having deployed robust claims validation logic and payment authorization processes. Its experienced service provider network was converted from legacy paper-based claims management to the ServiceBench system within 90 days.

“Our growth was severely straining our legacy warranty management system which was in dire need of replacement,” said Vanessa Worz, Tradewinds operations group manager.  “We took this opportunity to upgrade to an enterprise quality system like ServiceBench to improve our warranty process while virtually eliminating manual processes.  ServiceBench is the latest in a series of investments in business systems that will allow us to maintain our leadership position in the specialty air conditioning industry.”

“We are really pleased to be working with another world-class organization in the HVAC industry, and they are beginning to realize the benefits of our cloud-based warranty management system,” said Louis Rose, vice president and general manager of ServiceBench. “Using the system, Tradewinds is able to better manage its resource costs, reduce warranty costs and detect potential product performance issues at an accelerated rate.”

 

About ServiceBench

ServiceBench, an Asurion company, is a cloud-based software platform that provides a 360 degree view of a Service Event, connecting the people who manufacture, sell, service and warrant products to their consumers and the networks of companies that provide parts, service and install the product. Our tools focus on connecting trade partners, automating cumbersome business logic providing clients with a real time picture of the Service Event, and valuable analytics to better service their consumers. For more information visit www.servicebench.com

 

About Tradewinds Climate Systems

Tradewinds Climate Systems is the United States resource for the world’s largest specialized air conditioner company integrating R&D, manufacturing, sales and service.

It’s our mission to innovate and create new ways to help people live well and stay comfortable no matter where they live, work or play. For more information visit

www.twclimate.com

About Asurion

Asurion helps more than 300 million people around the world unlock their technology’s untapped potential. We create innovative technology solutions that help keep consumers connected, from comprehensive protection to smart tech help that redefines expertise. Partnering with leading wireless carriers, retailers and pay-tv providers, Asurion’s 17,000 employees deliver a seamless, award-winning customer experience, anticipating their needs and providing tailored services reachable within one touch.