ServiceBench® Rolls Out Warranty Claims System with HVAC Manufacturer



Columbia, MD, February 16, 2017 – ServiceBench, the leading provider of integrated service management solutions, announced a contract win with Tradewinds Climate Systems® the world’s largest manufacturer of specialized heating, ventilation and air conditioning products.

Tradewinds, headquartered in Jacksonville, Florida is now using the ServiceBench warranty claims system to intelligently reduce administration costs having deployed robust claims validation logic and payment authorization processes. Its experienced service provider network was converted from legacy paper-based claims management to the ServiceBench system within 90 days.

“Our growth was severely straining our legacy warranty management system which was in dire need of replacement,” said Vanessa Worz, Tradewinds operations group manager.  “We took this opportunity to upgrade to an enterprise quality system like ServiceBench to improve our warranty process while virtually eliminating manual processes.  ServiceBench is the latest in a series of investments in business systems that will allow us to maintain our leadership position in the specialty air conditioning industry.”

“We are really pleased to be working with another world-class organization in the HVAC industry, and they are beginning to realize the benefits of our cloud-based warranty management system,” said Louis Rose, vice president and general manager of ServiceBench. “Using the system, Tradewinds is able to better manage its resource costs, reduce warranty costs and detect potential product performance issues at an accelerated rate.”

 

About ServiceBench

ServiceBench, an Asurion company, is a cloud-based software platform that provides a 360 degree view of a Service Event, connecting the people who manufacture, sell, service and warrant products to their consumers and the networks of companies that provide parts, service and install the product. Our tools focus on connecting trade partners, automating cumbersome business logic providing clients with a real time picture of the Service Event, and valuable analytics to better service their consumers. For more information visit www.servicebench.com

 

About Tradewinds Climate Systems

Tradewinds Climate Systems is the United States resource for the world’s largest specialized air conditioner company integrating R&D, manufacturing, sales and service.

It’s our mission to innovate and create new ways to help people live well and stay comfortable no matter where they live, work or play. For more information visit

www.twclimate.com

About Asurion

For more than 20 years, Asurion’s innovation and dedication to delighting customers has made it the preferred provider of technology protection to the world’s largest wireless carriers, trusted retailers and popular device manufacturers.

Asurion’s 16,000 global employees support its 305 million consumers with an award-winning experience delivered through products and services that have set the standard in the industry.

The company’s fully integrated, end-to-end solutions, which are customized for its carrier, retail and device manufacturer partners, include premier support that enables consumers to fully utilize their digital devices and products; applications to protect privacy and provide security; and rapid replacement of lost, stolen, damaged, or malfunctioning devices.

When a product is missing or simply doesn’t work properly, Asurion solves the problem with people and processes operating 24 hours a day, seven days a week, speaking six languages, and working across any device, platform, or provider.