ServiceBench® Rolls Out Warranty Claims System with HVAC Manufacturer

Press Releases

Renowned cloud-based warranty claims management system deployed in record time

NASHVILLE, TN and COLUMBIA, MD
FEB 16, 2017

ServiceBench, the leading provider of integrated service management solutions, announced a contract win with Tradewinds Climate Systems® the world’s largest manufacturer of specialized heating, ventilation and air conditioning products.

Tradewinds, headquartered in Jacksonville, Florida is now using the ServiceBench warranty claims system to intelligently reduce administration costs having deployed robust claims validation logic and payment authorization processes. Its experienced service provider network was converted from legacy paper-based claims management to the ServiceBench system within 90 days.

“Our growth was severely straining our legacy warranty management system which was in dire need of replacement,” said Vanessa Worz, Tradewinds operations group manager.  “We took this opportunity to upgrade to an enterprise quality system like ServiceBench to improve our warranty process while virtually eliminating manual processes.  ServiceBench is the latest in a series of investments in business systems that will allow us to maintain our leadership position in the specialty air conditioning industry.”

“We are really pleased to be working with another world-class organization in the HVAC industry, and they are beginning to realize the benefits of our cloud-based warranty management system,” said Louis Rose, vice president and general manager of ServiceBench. “Using the system, Tradewinds is able to better manage its resource costs, reduce warranty costs and detect potential product performance issues at an accelerated rate.”

About ServiceBench

ServiceBench, an Asurion company, is a cloud-based software platform that provides a 360 degree view of a Service Event, connecting the people who manufacture, sell, service and warrant products to their consumers and the networks of companies that provide parts, service and install the product. Our tools focus on connecting trade partners, automating cumbersome business logic providing clients with a real time picture of the Service Event, and valuable analytics to better service their consumers. For more information visit www.servicebench.com

About Tradewinds Climate Systems

Tradewinds Climate Systems is the United States resource for the world’s largest specialized air conditioner company integrating R&D, manufacturing, sales and service.

It’s our mission to innovate and create new ways to help people live well and stay comfortable no matter where they live, work or play. For more information visitwww.twclimate.com

About Asurion

Asurion helps people protect, connect and enjoy the latest tech – to make life a little easier.  Every day our 19,000 experts help nearly 300 million people around the world solve the most common and uncommon tech issues. We’re just a call, tap, click or visit away for everything from getting a same-day replacement of your smartphone, to helping you stream or connect with no buffering, bumps or bewilderment. We think you should stay connected and get the most from the tech you love... no matter the type of tech or where you purchased it.

Learn more about Asurion