If you enrolled in a Consumer Cellular Protection Plan prior to July 26, 2022 your plan is serviced by another provider. Please contact Allstate at 1-877-927-7268 or visit www.allstate.com/claims.
How our claims process works
1. Tell us what happened
We'll ask you a few questions to find out whether you're eligible for a repair or a replacement. Start a claim
2. Fulfillment options
Based on what's wrong, we'll give you repair or replacement options to choose from.
3. Track your claim
We'll get you a working device as fast as we can - stay updated every step of the way!Track a claim
What’s my service fee?
Find out now
We may ask for documentation to help keep your account safe. If we ask you for this when you start a claim, upload your documents online. We’ll let you know once we review them.
You can track your claim through the whole process.Track a claim
View complete terms and conditions of coverage.Download
|When will I get my replacement?|
|Claim approved||Delivery day as soon as|
|Before 10:00 pm CT on Monday–Friday||Next day|
|Before 7:30 pm CT on Saturday||Monday|
Frequently Asked Questions
Where can I view the terms and conditions for my plan?
Am I eligible to enroll?
What if I need a phone replacement or a repair?
Where can I read more about Asurion Protection?
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