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If you enrolled in a Consumer Cellular Protection Plan prior to July 26, 2022 your plan is serviced by another provider. Please contact Allstate at 1-877-927-7268 or visit

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Consumer Cellular

Start or track your claim

Asurion is trusted by 300 million worldwide.
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4.6 consumer affairs rating
4.5 amazon rating

How our claims process works

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1. Tell us what happened

We'll ask you a few questions to find out whether you're eligible for a repair or a replacement. Start a claim

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2. Choose an option

Based on what's wrong with your device, we'll provide a few options for your repair or replacement.

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3. Track your claim

We'll get you a working device as fast as we can - stay updated every step of the way!Track a claim

What’s my service fee?

Find out now

When autocomplete results are available use up and down arrows to review and enter to select. Touch device users, explore by touch or with swipe gestures.

Upload documents

We may ask for documentation to help keep your account safe. If we ask you for this when you start a claim, upload your documents online. We’ll let you know once we review them.

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Claim status

You can track your claim through the whole process.Track a claim

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Coverage details

View complete terms and conditions of coverage.Download

When will I get my replacement?
Claim approvedDelivery day as soon as
Before 10:00 pm CT on Monday–FridayNext day
Before 7:30 pm CT on SaturdayMonday
Shipping feeIncluded

Frequently Asked Questions

How do I find or file my documents?

What if I need a phone replacement or a repair?

Where can I view the terms and conditions for my plan?

Where can I read more about Asurion Protection?

Am I eligible to enroll?

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