What’s my deductible or claim service fee?
Check your wireless bill or online account to identify your device protection program
How our claims process works
1. Tell us what happened
We'll ask a few questions to find out what is wrong with your device and whether you're eligible for a repair or a replacement.Start a claim.
2. Fulfillment options
Based on what's wrong, we'll give you repair or replacement options to choose from.
3. Track your claim
We'll get you a working device as fast as we can - stay updated every step of the way!Track a claim.
We may ask for documentation to help keep your account safe. If we ask you for this when you start a claim, upload your documents online. We’ll let you know once we review them.
|When will I get my replacement?|
|Claim completed||Delivery day|
|Before 10pm CST on Monday–Thurs||Next business day|
|Before 7:30pm CST on Friday-Saturday||Monday|
Shipping cost is included for all replacement devices.
Frequently Asked Questions
How do I find or file my documents?
Am I eligible for as soon as same-day screen repair?
Disclaimer The Mobile Protect Plus insurance program is underwritten by Continental Casualty Company, a CNA company (CNA), Chicago, IL, and administered by Asurion Protection Services, LLC (in Iowa, Lic. #1001002300, in California, Asurion Protection Services Insurance Agency, LLC, CA Lic. #OD63161, in Puerto Rico, Asurion Protection Services of Puerto Rico, Inc.), a licensed agent of CNA. The Mobile Protect service contract program is provided by Asurion Warranty Protection Services, LLC, or one of its affiliates. Terms and conditions are subject to change. Coverage terms may vary by state. Not all devices are eligible. All applicable taxes and surcharges extra. For complete terms and conditions including premiums, deductibles, and service fees, please visit phoneclaim.com/mobileprotect. ©2020 Asurion, LLC. All rights reserved.