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  • Claims

    Claims

    Broken tech is frustrating. Your claims don’t have to be.

    Get started

    Start a new claim

    Get a repair, replacement, or reimbursement for your eligible device.

    Track or manage a claim

    Resume or check the status of an open claim.

    What to expect

    Learn more about your coverage and how claims work.

    Calculate my deductible/service fee

    Get a personalized estimate for your device.

    Claim FAQs

    Get answers to the most frequently asked claims questions.

  • Get tech support

    Get expert help anytime, anywhere

    Our experts help you get the most out of your plan with premium expert tech support.

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  • Repair a device

    What can we help you with today?

    Get a fast repair without a plan—
it’s simple at any uBreakiFix® store.

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    All repair options

    All repair options

  • Protect your tech

    Handled with care

    From laptops to stovetops, we protect the stuff you rely on most with care.

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    Find a plan

    Protection you can count on from brands you trust.

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    Protection, repairs, and more through your carrier.

    Start or track a claim

    Start a new claim or check status of an open one.

Claims
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Claims
Claims
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An Asurion expert helping a customer with his phone in-store
An Asurion expert helping a customer with his phone in-store

Start or track your claim

English : Español

Get started

Deductible or claim service fee

How our claims process works

Expert Image

1. Tell us what happened

We'll ask a few questions to find out what is wrong with your device and whether you're eligible for a repair or a replacement.Start a claim.

A smartphone and a calendar

2. Fulfillment options

Based on what’s wrong with your device, we'll provide a few options for your repair or replacement.

An Asurion expert in front of a store and a van

3. Track your claim

We'll get you a working device as fast as we can - stay updated every step of the way!Track a claim.

Upload documents

We may ask for documentation to help keep your account safe. If we ask you for this when you start a claim, upload your documents online. We’ll let you know once we review them.

Upload your documents

a man on a cloud holding his smartphone

Claim status

You can track your claim through the whole process.

Track a service request
Track a service request
A smartphone dropping to the ground, cracking the screen

Coverage details

View complete terms and conditions of coverage.

Download
Download

When will I get my replacement?

Claim completedDelivery day
Before 10pm CST on Monday–ThursNext business day
Before 7:30pm CST on Friday-SaturdayMonday
SundayTuesday

Shipping cost is included for all replacement devices.

Looking to track a shipment?

Frequently asked questions

Start a claim to get your exact deductible and confirm repair eligibility.
If you're currently enrolled, when you start a claim you provide the information we need to get you the most accurate deductible.
Start a claim.
Find out now
Providing documentation helps prevent false claims being processed on your account. If we’ve requested documentation for your claim, you can upload it here
Start a claim to get your exact deductible and confirm repair eligibility.
If you're currently enrolled, when you start a claim you provide the information we need to get you the most accurate deductible.
Start a claim.
Providing documentation helps prevent false claims being processed on your account. If we’ve requested documentation for your claim, you can upload it here
Find out now
Asurion is trusted by nearly 230 million worldwide.
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Disclaimer The Mobile Protect Plus insurance program is underwritten by Continental Casualty Company, a CNA company (CNA), Chicago, IL, and administered by Asurion Protection Services, LLC (in Iowa, Lic. #1001002300, in California, Asurion Protection Services Insurance Agency, LLC, CA Lic. #OD63161, in Puerto Rico, Asurion Protection Services of Puerto Rico, Inc.), a licensed agent of CNA. The Mobile Protect service contract program is provided by Asurion Warranty Protection Services, LLC, or one of its affiliates. Terms and conditions are subject to change. Coverage terms may vary by state. Not all devices are eligible. All applicable taxes and surcharges extra. For complete terms and conditions including premiums, deductibles, and service fees, please visit phoneclaim.com/mobileprotect. ©2020 Asurion, LLC. All rights reserved.
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