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Start or track your claim

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What’s my deductible or claim service fee?

Check your wireless bill or online account to identify your device protection program

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How our claims process works

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1. Tell us what happened

We'll ask a few questions to find out what is wrong with your device and whether you're eligible for a repair or a replacement.Start a claim.

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2. Fulfillment options

Based on what's wrong with your device, we'll provide a few options for your repair or replacement.

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3. Track your claim

We'll get you a working device as fast as we can - stay updated every step of the way!Track a claim.

Upload documents

We may ask for documentation to help keep your account safe. If we ask you for this when you start a claim, upload your documents online. We’ll let you know once we review them.

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Claim status

You can track your claim through the whole process.

Track a service requestTrack a service request
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Coverage details

View complete terms and conditions of coverage.

When will I get my replacement?
Claim completedDelivery day
Before 10pm CST on Monday–ThursNext business day
Before 7:30pm CST on Friday-SaturdayMonday

Shipping cost is included for all replacement devices.

Looking to track a shipment?

Frequently Asked Questions

How do I get my exact deductible cost?

How do I find or file my documents?

Am I eligible for as soon as same-day screen repair?

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4.5 amazon rating

Disclaimer The Mobile Protect Plus insurance program is underwritten by Continental Casualty Company, a CNA company (CNA), Chicago, IL, and administered by Asurion Protection Services, LLC (in Iowa, Lic. #1001002300, in California, Asurion Protection Services Insurance Agency, LLC, CA Lic. #OD63161, in Puerto Rico, Asurion Protection Services of Puerto Rico, Inc.), a licensed agent of CNA. The Mobile Protect service contract program is provided by Asurion Warranty Protection Services, LLC, or one of its affiliates. Terms and conditions are subject to change. Coverage terms may vary by state. Not all devices are eligible. All applicable taxes and surcharges extra. For complete terms and conditions including premiums, deductibles, and service fees, please visit ©2020 Asurion, LLC. All rights reserved.