What is AT&T Protect Advantage and how does it work?

Smartphone users are no strangers to “oh no” moments: a sudden drop on concrete, a battery malfunction, or theft can be a painful drain on time and money.

In moments like these, having AT&T Protect Advantage can be a lifesaver. This device protection plan not only covers breakdowns like accidental damage from handling but also provides peace of mind with support from Asurion and, for certain approved claims, convenient repairs at uBreakiFix® by Asurion locations.

Here's a helpful guide if you’re interested in becoming an AT&T device protection customer or if you’d like to learn more about your existing protection plan.

What is AT&T Protect Advantage?

AT&T Protect Advantage is a device protection plan for AT&T wireless customers who want device protection. Whether you're worried about cracked screens, stolen phones, or mechanical issues, this plan has you covered. It’s administered by Asurion, a global leader in device protection, and offers a bundle of benefits.

What’s included with AT&T Protect Advantage?

The plan includes a mix of insurance, service contract, and tech support. Depending on the plan you choose—Protect Advantage for 1 or Protect Advantage for 4—you’ll get:

• Coverage for loss, theft, damage, and post-warranty malfunctions
• As soon as same-day device replacement
• Unlimited screen repairs for eligible devices
• Unlimited battery replacements
• Tech support for your device

Here are the key details for AT&T Protect Advantage:

Monthly cost

Protect Advantage for 1: $14 or $17/month, depending on your device

Protect Advantage for 4: $50/month, covers up to 4 eligibledevices

Deductibles and service fees

• A non-refundable deductible or service fee applies per approved claim
• Replacements: $25, $100, $225, or $275, depending on your device
• Non-connected tablets (Protect Advantage for 4 only): $199
• Repairs: $0 service fee for eligible devices

Claim limits

• An unlimited number of approved claims
• Up to $3,500 per approved claim

Cancellation

• Plan renews monthly until canceled
• Cancel anytime with no penalty and receive a prorated refund

Replacement devices

• Your replacement may be new, refurbished, or remanufactured
• It may include original or non-original replacement parts

See your terms and conditions for complete program details.

Coverage details

If you drop your phone and crack the screen, AT&T Protect Advantage can cover it. It may also cover it if it stops working due to a mechanical issue after the manufacturer’s warranty expires. And if you lose your phone on the subway, you’re still good.

Limitations and exclusions apply. See terms and conditions for a complete list of exclusions.

Repair and replacement services

If your phone is damaged, after your claim is approved, you can often get a replacement or have it repaired the same day. That’s because Asurion and AT&T make the process fast and easy. Sometimes, you can even get a new device delivered to your doorstep within hours. For approved claims for cracked screens or battery malfunctions, you can schedule an appointment at a uBreakiFix® by Asurion store for repairs done by Asurion-certified techs.

Tech support features

Protect Advantage isn’t just for loss or theft, it also helps with the day-to-day. The plan includes access to experts who can help with setup, connectivity, and troubleshooting.

How much does it cost?

The cost depends on which plan you choose and, in some cases, the type of device you’re protecting.

Protect Advantage for 1: $14 or $17 per month plus applicable taxes and fees (based on device tier)

Protect Advantage for 4: $50 per month plus applicable taxes and fees (covers up to 4 lines)

Each approved repair or replacement claim comes with a deductible or service fee, which varies by device and type of claim. For example, screen repairs can have a service fee of $0 for eligible devices.

How AT&T Asurion protection works

Asurion is the company behind AT&T Protect Advantage. They handle claims, repairs, and tech support. Their experience in device protection means you get efficient service and access to support when your phone is acting up. Claims are handled online or by phone, and replacements are often sent out the same day.

Is AT&T Protect Advantage worth it?

If you’ve ever dealt with a shattered screen or lost your phone during a hectic day, you already know how stressful it can be. AT&T Protect Advantage can save you time, hassle, and money when something goes wrong. Plus, the added tech support and fast repairs make it more than just a device protection plan. If you rely heavily on your phone or have multiple devices connected to your AT&T account, it’s a smart investment. There are pros and cons of device protection, so it’s always a good idea to research all your options before deciding.

How to file a claim with AT&T Asurion

Filing a claim is easy. Just go online or call Asurion’s customer support team. Have your device details ready and a short description of what’s wrong. If there’s a deductible or service fee, it will be added to your AT&T Wireless bill. In many cases, you’ll find out right away if your claim is approved and when your replacement will arrive.

AT&T Protect Advantage FAQs

What does AT&T Protect Advantage cover?

It covers damage (including accidental damage from handling, such as cracked screens or spills), mechanical breakdowns after the warranty expires, and even loss or theft of your device. It also includes tech support.

Is AT&T Protect Advantage the same as Asurion?

Not exactly. AT&T Protect Advantage is offered through AT&T, but Asurion administers it. Asurion handles the claims, repairs, tech support, and the customer experience.

How many claims can you make with AT&T Protect Advantage?

With Protect Advantage, you can make an unlimited number of claims.

Can I cancel AT&T Protect Advantage at any time?

You can cancel anytime by accessing your AT&T account online or contacting customer service. You will receive a refund of any unearned monthly charges, and there is no cancellation fee. Please note that once canceled, you may be unable to re-enroll in AT&T Protect Advantage until another eligibility event occurs.

How do I file a claim through AT&T Asurion?

You can file a claim online or call Asurion’s customer support. Make sure to have your device information and a description of the issue ready.