How to check your Echo software version—and know if it’s current

💡 Need to know

• Echo updates itself. Most software updates install automatically when the device is connected to Wi-Fi.
• Version numbers vary. Different Echo™ models don't necessarily run the same software version.
• Ask Alexa® to check. A voice command is the quickest way to look for an available update.
• Not sure your Echo is current?
  Get 24/7 expert support for the tech you rely on.

Echo devices usually handle software updates without much attention from you, which is convenient right up until you're trying to figure out whether yours actually has the latest one.

Asurion Experts have the know-how to help with all your tech care needs, including troubleshooting smart home devices. Here's how to find the software version your Echo is running, check whether an update is waiting, and know when there's nothing you need to do.

How to check your Echo software version

Open the Alexa app, tap Devices, select your Echo, then open Device Settings. Check the device information for the currently installed software version.

The number itself isn't especially useful until you have something to compare it with—and that's where this gets a little less straightforward. Amazon uses different software versions across Echo models, so a friend's Echo showing a higher number doesn't automatically mean yours is behind. Amazon's device-management documentation likewise treats software version as device-specific information and points to its current software-version listings for comparison.

How do you know if your Echo is up to date?

The easiest answer is to let the Echo check for itself. Say: "Alexa, check for software updates."

If an update is available, leave the Echo connected to power and Wi-Fi so it can install.

If you'd rather check manually or an update doesn't seem to be installing, our guide to how to update Alexa software walks through the process in more detail.

Don't compare version numbers across different Echo models

This trips people up more than the update itself.

An Echo Dot, Echo Show, Echo Pop, and full-size Echo may have different current software versions. A larger version number you found online isn't proof that your device missed an update.

Amazon also continues to support different software capabilities across different Echo models, so make sure any version you're comparing belongs to the exact device you own.

What if your Echo won't update?

If Alexa finds an update but it doesn't install, we'd pay more attention to the connection than the version number.

Leave the Echo plugged in and make sure it has a stable Wi-Fi connection. If Alexa has also been dropping offline or struggling with other internet-based features, fix that first. Our guide on how to fix Alexa not connecting to the internet can help.

Do you need to keep checking for Echo updates?

Not really.

Echo devices are designed to receive updates automatically, so checking the software version is most useful when you're troubleshooting a feature, confirming an update installed, or comparing your device with Amazon's current information. If everything works normally, we'd leave it alone.

FAQ

Does Echo update automatically?

Yes. Echo devices generally receive software updates automatically while connected to power and Wi-Fi.

How do I make Alexa check for an update?

Say, "Alexa, check for software updates," and leave the Echo connected while it checks.

Why is my Echo software version different from another Echo?

Different Echo models can run different software versions. Compare yours only with information for the same model.

Do I need to update the Alexa app too?

It's a good idea. The Alexa app and Echo software are separate, so keep the mobile app current through the App Store or Google Play Store.

Why won't my Echo install an update?

A poor Wi-Fi connection can interfere with updates. Make sure the Echo is online and stable, restart it if needed, then check again.