Skip to main content

How to fix an Amazon Fire Stick remote that won't work

Image of home tech devices covered by Asurion Home Plus

Imagine settling down for a movie night, but your remote control won’t respond. Frustrating, right? An unresponsive remote can turn your streaming experience into a real drag. Luckily, troubleshooting the remote for your Amazon® Fire TV™ Stick is often straightforward.

At Asurion, our experts have the know-how to help with all of the tech under your roof—including your streaming device’s remote. Whether you're setting up a new Amazon Fire TV remote or your current one just won’t work, we’ve got the fix.

Why won't my Fire Stick remote work?

There are a few reasons your Fire TV Stick may not be working—common issues include battery problems, interference from other devices, or the remote being unpaired from the device.

If your remote is unresponsive, the Amazon Fire TV mobile app on your smartphone can serve as a temporary remote. This can help you navigate the device settings to troubleshoot or pair a new remote.

Troubleshooting your Fire Stick remote

Dealing with a nonresponsive Amazon Firestick remote can quickly turn an evening from relaxing to frustrating. Fortunately, with a few simple steps, you can fix what ails your remote.

1. Check the remote batteries

The most common reason for remote malfunctions is drained batteries. Your Fire TV remote is powered by two AAA batteries. Replace them with new ones to ensure that isn't the problem.

2. Restart your Fire Stick

A quick restart might resolve the issue. Disconnect your Fire Stick from the power source, wait a minute, and plug it back in.

3. Re-pair the remote

If the remote isn't responding, try re-pairing it with your Fire Stick. Press and hold the Home button for 10 seconds to initiate pairing mode. If you have a third-generation Fire Stick remote, you’ll know it’s in pairing mode when the small blue light located to the right of the Alexa™ button blinks rapidly.

4. Clear obstructions

The remote uses infrared light and needs a clear line of sight, so make sure there’s nothing between the remote and the Fire Stick.

5. Reset the remote

If your Firestick remote still isn't cooperating after basic troubleshooting steps, a reset might be the next best step. Resetting the remote can clear out any minor glitches by restoring its factory settings. Here’s how to safely reset your Firestick remote:

  1. Unplug your Fire TV from the power supply and HDMI input.
  2. Press and hold the Left directional, Menu, and Back buttons simultaneously for about 15 seconds, then release them.
  3. Remove the batteries from your remote.
  4. Plug in your Fire TV and wait until you see an on-screen message saying that the remote can’t be detected.
  5. Put the batteries back in your remote.
  6. Press the Home button.

When the indicator light blinks blue, the pairing process is successful. If it's not paired, press the Home button for a few seconds.

Tech is expensive. Protect it all.

Protect the devices your family loves and relies on with one simple plan. With Asurion Home+®, we cover your computers, TVs, tablets, premium headphones, smart devices, and so much more—plus, 24/7 live support for your tech care needs—for less than $1 per day. Learn more about Asurion Home+® coverage and how you can get peace-of-mind electronics protection.





*The Asurion® trademarks and logos are the property of Asurion, LLC. All rights reserved. All other trademarks are the property of their respective owners. Asurion is not affiliated with, sponsored by, or endorsed by any of the respective owners of the other trademarks appearing herein.*

Amazon
Smart Home
Home Tech
  • SHARE THIS ARTICLE

Our experts have seen it all

When you have a tech question, we can help. Sign up for Asurion Home+ and get 24/7 tech support and device protection—all in one plan.

Learn more