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How to fix ASUS laptop black screen issue

ASUS laptop black screen issue

Opening up your ASUS® laptop to find a blank, unresponsive screen can leave you feeling helpless, especially if you rely on it for work or study. Don’t worry—we’ve got you covered.

Connect with uBreakiFix® by Asurion for tech care, quick fixes, and expert advice—all in one place. Here’s why your ASUS has a black screen issue and what our experts suggest you do to solve the problem.

Why won't my ASUS laptop screen turn on?

Whether you're facing a black screen after startup, a display that suddenly goes dark, or a non-responsive screen on your ASUS laptop, there are a number of reasons this frustrating issue might be occurring:

  • Power supply issues. Insufficient battery charge or faulty power adapters can prevent your laptop from turning on.
  • Display settings. Incorrect brightness settings or display configurations might make the screen appear black.
  • Hardware failures. Critical components like the motherboard or graphics card may have failed, affecting the display.
  • Software conflicts. Recent software installations or updates could conflict with existing settings and cause the screen to go black.

Troubleshooting your ASUS laptop’s blank screen

Here are a few steps you can try to fix your laptop’s blank screen:

Check the power supply

Start by making sure your laptop's battery is charged. Plug in the charger and wait a few minutes before turning it on. If there are no signs of life, try a different power outlet or charger to rule out a power issue.

Adjust the brightness settings

The screen might be active but set to the lowest brightness. Try increasing the screen brightness using the keyboard shortcuts (often Function keys like F6 or F7). Press Fn + F7 and see if the screen’s brightness increases.

Perform a hard reset

Disconnect the laptop from all power sources, remove the battery if accessible, and hold the power button for 60 seconds to reset the system.

Check external displays

Connect your laptop to an external monitor to determine if the issue lies with the screen or the laptop itself. If the external monitor works, your laptop’s screen may need repair.

Boot in Safe Mode

Start your laptop in Safe Mode to see if a software issue is causing the screen problems. If it boots up with no issue, the software or drivers may need to be updated or rolled back.

Need help getting your computer into Safe Mode? No worries—you can check out our guide.

Update or reinstall graphics drivers

Outdated or corrupt graphics drivers can cause display issues. If your computer boots up in Safe Mode without issue, the software or drivers may need to be updated or rolled back.

Inspect for hardware issues

If you’re comfortable, open the laptop to check for loose connections or damaged parts, like the RAM and graphics card. Being hesitant to open your laptop and poke around is normal, too. You can bring on an expert for this step if you’d like.

If you've tried these steps and still need a little help, we're right around the corner. Schedule a repair at the nearest uBreakiFix® by Asurion store and our certified experts can get your device back up and running as soon as the same day.

*The Asurion® trademarks and logos are the property of Asurion, LLC. All rights reserved. All other trademarks are the property of their respective owners. Asurion is not affiliated with, sponsored by, or endorsed by any of the respective owners of the other trademarks appearing herein.*

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