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How to fix a Google Pixel that won't charge

Google Pixel that won't charge

Is your Google Pixel™ not charging? Are you having trouble turning it on, or does it turn on and then immediately turn off? If you're experiencing one of these frustrating problems, we're here to help.

Every day, Asurion Experts help millions of customers get the most out of their favorite tech, whether it's teaching them how to fix a phone that won't turn on or showing them how to cast their phone to their TV. Here's their guide to fixing a Google Pixel phone that won't turn on.

Restart your Pixel

If your Pixel is not charging, the first thing to do is hold down your phone's Power button for about 30 seconds. It's the top button on the right side. You may also need to tap Restart on the screen. Your phone will reboot as long as it has enough battery left.

Next, plug the charger that came with your device into a power source, then connect the cable to your phone. Simple, right?

Test your charger and cable with another device

If your phone still isn't charging, look for damage or tearing on your cable, and make sure your charging cable is securely inserted into your Pixel.

Next, take the charger and cable that came with your phone and test them with another device. If it doesn't charge, they may be causing your issue—not your phone.

Try a different outlet

If your Google Pixel won't charge, you'll also want to confirm that your wall outlet is working.

Plug in your charger, then connect it to something other than your phone, like a lamp or baby monitor. If it works, you know the outlet isn't your issue.

Remove all accessories from your Pixel

Next, remove any accessories attached to your Pixel, like battery packs, covers, or cases, as they may be blocking the charge in some way.

Check your charging port for debris or damage

Dust and lint collect in your phone's charging port over time, and while a little doesn't do much, a buildup can cause charging issues. Fortunately, it's easy to fix—follow our guide to safely cleaning out your phone's charging port.

Check your battery charge

Now that you know your outlet, charger, and cable are working, it's time to troubleshoot your battery. Connect your phone to your charger, then connect the charger to a working outlet.

Wait a moment. If a battery icon appears on your device, that means it's powered off and charging. Restart it and let it charge up.

Keep in mind, if you have a Pixel 2 or a 2016 Pixel:

  • A red light means the battery is fully discharged.
  • A flashing red light means there isn't enough power to turn on.
  • In both cases, charge your phone for at least half an hour before restarting.

Troubleshoot your screen

If the battery icon or red light doesn't appear when you plug in your phone, you may have a problem with your screen. There are a few steps you can take to fix the problem.

Call your phone or use Find My Device

  1. Hold down the Power button for 30 seconds.
  2. Wait 2 minutes.
  3. Call your phone from another phone, or use Find My Device.
  4. If your phone rings, follow these steps to troubleshoot your screen.

Connect your Pixel to a computer

  1. Unplug the cable from the power charger.
  2. Make sure your computer is on and connected to a power source.
  3. Connect your Pixel to your computer's USB port with the cable that came with your phone.
  4. Wait 10–15 minutes.
  5. Disconnect the cable from your phone, then reconnect it within 10 seconds.
  6. Look for the following within 1 minute:
      A battery icon means your phone is powered off and charging.A red light means your battery is fully discharged. If the red light flashes, there isn't enough power to turn on.
  7. Charge your phone for at least 30 minutes.
  8. Press and hold the Power button until your phone restarts. You might need to tap Restart.

Use your Pixel's buttons

First, plug in your phone, then press and hold the VolumeDown and Power buttons simultaneously for at least 20 seconds.

If you see a red light, your battery is fully discharged. That means you should:

  1. Charge your phone for at least 30 minutes.
  2. Press and hold the Power button for a few seconds.
  3. On your screen, tap Restart.

If you see an Android™ robot and the word “Start" with an arrow around it, that means you should:

  1. Press the VolumeDown button until you see the option to Power off. Press the Power button to select Power off.
  2. Charge your phone for at least 30 minutes.
  3. Press and hold the Power button for a few seconds.
  4. On your screen, tap Restart, or press and hold the Power button for 30 seconds until your phone restarts.

If your Google Pixel still won't charge, you may need to have the battery replaced.

If you've tried these steps and still need a little help, we're right around the corner. uBreakiFix® by Asurion is an Authorized Repair Provider for Google Pixel™ smartphonesschedule a repair at your nearest store and our experts can get your device back up and running as soon as the same day.

Protect your phone

For more than 25 years, Asurion has helped 300 million customers protect, connect, and enjoy the tech they love most. And smartphones are no exception. Your life is on your device, make sure it’s protected. Learn more about Asurion phone insurance plans today.


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