How to fix a Google Pixel that won't charge

⚡ Fast fix

• Try a force restart. Asurion recommends holding the Power button for up to 60 seconds to clear a temporary freeze.
• Check the charger. Test the cable, adapter, and outlet before assuming the battery is bad.
• Give it time to charge. A completely drained Pixel may take up to 25 minutes to show signs of life.
• Still won't turn on? A damaged charging port, battery, or screen may need professional attention—stop by a nearby
  uBreakiFix® by Asurion store.

---

Is your Google Pixel™ not charging? Are you having trouble turning it on, or does it turn on and then immediately turn off? If you're experiencing one of these frustrating problems, we're here to help.

Every day, Asurion Experts help millions of customers get the most out of their favorite tech, whether it's teaching them how to fix a phone that won't turn on or showing them how to cast their phone to their TV. Here's our guide to fixing a Google Pixel phone that won't turn on.

Restart your Pixel

A temporary software freeze can make your Pixel seem completely unresponsive. Start by pressing and holding the Power button for 5–7 seconds to see whether the phone starts.

If nothing happens, try a force restart:

1. Press and hold the Power button for up to 60 seconds.
2. Release it when the Google logo appears and the phone begins restarting.
3. Give the phone time to finish starting up.

This won't erase your photos, apps, or other personal data.

If your Pixel still doesn't respond, connect it to a working charger before trying again.

Test your charger and cable with another device

If your phone still isn't charging, look for damage or fraying on the cable and make sure it's securely connected to the adapter and your Pixel.

Next, test the charger and cable with another compatible device. If that device doesn't charge either, the cable or adapter may be the problem.

Try another compatible charger if you have one available. Newer Pixel phones support USB-C Power Delivery charging, and charging speeds vary by model and adapter.

Try a different outlet

If your Google Pixel won't charge, confirm that the wall outlet is working. Plug in a lamp or another small device to test the outlet. If it works, try connecting your Pixel charger again.

If you're using a power strip, switch to a wall outlet to rule out a problem with the strip.

Remove all accessories from your Pixel

Remove the phone case, battery pack, or other accessories that could interfere with the charging cable or wireless charger.

If you're charging wirelessly, make sure your Pixel supports wireless charging and that the charger is compatible. Remove magnetic attachments or thick cases that could prevent proper alignment.

Check your charging port for debris or damage

Dust and lint can collect inside your phone's USB-C port and prevent the charging cable from connecting securely. Asurion recommends looking for visible debris, bent contacts, or other damage. Don't force the cable into place or insert metal tools into the port.

If the port looks dirty, follow our guide to safely cleaning out your phone's charging port. A cable that repeatedly disconnects or won't fit securely may also point to a damaged charging port.

Check your battery charge

Now that you've checked the outlet, charger, and cable, it's time to give the battery a chance to recover.

1. Connect your Pixel to a working charger and outlet.
2. Wait at least one minute and check for a battery icon.
3. If the icon appears, the phone is powered off and charging.
4. Let it charge for at least 10 minutes before trying to turn it on.

If the battery was completely drained, your Pixel may not immediately display a charging icon, vibrate, or respond to the Power button. Some deeply discharged devices can take up to 25 minutes to show any response.

If the screen remains black after charging, the problem may not be the battery.

Troubleshoot your screen

If your Pixel seems to be charging but the screen stays black, we'd check whether the phone is actually running.

Call your phone or use Find Hub

1. Press and hold the Power button for about 35 seconds to restart your Pixel.
2. Wait about two minutes.
3. Call your phone from another device or use Google's Find Hub to make it ring.
4. Listen for ringing or vibration.

If your phone rings but the screen stays black, the display or its connection may be damaged. Also check the screen closely in a dim room. A very faint image could point to a display problem rather than a phone that won't power on.

Connect your Pixel to a computer

If you're still unsure whether the phone is receiving power, connecting it to a computer can provide another charging test.

1. Turn on your computer.
2. Connect your Pixel using a compatible USB-C cable.
3. Wait 10–15 minutes.
4. Check whether the phone shows a charging icon or responds to the Power button.

A computer's USB port may charge more slowly than a wall adapter, so we'd use this as a troubleshooting check rather than the main way to recharge a completely drained phone.

If the phone remains unresponsive, return to a known-good wall charger and allow additional charging time before trying another restart.

---

FAQ

Why won't my Google Pixel turn on even when it's charging?

The battery may be deeply discharged, the charger or cable could be faulty, or the phone may have a hardware problem. Try a known-good charger and allow up to 25 minutes for a completely drained battery to show signs of life.

How do I force restart a Google Pixel that won't turn on?

Press and hold the Power button for up to 60 seconds. Release it when the Google logo appears. A force restart doesn't erase your personal data.

Why does my Pixel turn on and then immediately turn off?

A severely drained or failing battery, software problem, or internal hardware fault could be responsible. Start by charging the phone with a compatible adapter and trying a force restart.

Can a Google Pixel battery be replaced?

Yes. Battery replacement is available for many Pixel models. If the phone won't hold a charge, shuts down unexpectedly, or no longer charges reliably, a diagnostic can help determine whether the battery needs replacing.