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What to do when your PS5 HDMI port stops working

Playstation 5 HDMI prot not working

You've been eagerly awaiting your weekend gaming marathon, looking forward to kicking back and enjoying the new game you just got for your PS5™. But when you power up your console, you discover a problem—the HDMI port isn't cooperating. Your excitement quickly turns to frustration.

The good news is you're not alone. Our technicians at uBreakiFix® by Asurion see gamers run into this issue often and know how to fix it—and fix it right the first time. Here are the common reasons behind PS5 HDMI port problems and some expert advice to get your gaming setup back on track.

Why is my PS5 HDMI port not working?

Before we dive into the solutions, let's understand some common reasons why your PS5 HDMI port might be acting up. Once we identify the cause, we'll guide you through the steps to fix it.

  • Hardware issues: Loose connections, port damage, or overheating can lead to PlayStation® HDMI port issues.
  • Software issues: Outdated system software or firmware can cause compatibility problems between your PS5 and your TV or monitor.
  • Cable issues: Faulty or damaged HDMI cables can often be the cause of HDMI-related problems. Even minor cable issues can result in a disrupted signal.
  • TV/Monitor issues: Sometimes, the problem isn't with your PS5 but your TV or monitor. Incompatible settings or outdated firmware on your display can lead to HDMI connectivity problems.

How to fix the HDMI port on your PS5

So, your PlayStation 5 HDMI port isn't playing nice, and you're eager to get back to gaming. Let's start with some basic troubleshooting steps to restore the connection between your PS5 and your screen.

Inspect your HDMI port

Start with a visual inspection of your PS5's HDMI port. Make sure there's no visible damage or foreign objects in the port and that it's clean and debris-free.

Change your HDMI cable

Try swapping out your HDMI cable with one you know works. Sometimes, a faulty cable is the culprit.

Restart your console

Turn off your PS5 and unplug it. Wait a few minutes, then reconnect it and turn it back on. This simple step can help reset minor software glitches.

Check your TV/monitor settings

Take a look at your TV or monitor settings to ensure they're configured correctly for HDMI input. Verify that you're using the correct HDMI input source and that it's compatible with the PS5.

Update your console

Is your PS5 is running the latest system software? Go to Settings > System > System Software > System Software Update to check for updates.

Reboot in safe mode

If basic troubleshooting doesn't fix the problem, try rebooting your PS5 in safe mode. This feature can help diagnose and fix software-related problems. 

To restart your PlayStation 5 in safe mode:

  1. Completely power off your PS5.
  2. Press and hold the power button until you hear a second beep, which typically takes around 7 seconds.
  3. Once you hear the second beep, release the power button. Now, your PS5 will be in Safe Mode.
  4. Connect a controller using a USB cable and press the PS button. Use the controller to select troubleshooting options.
  5. To return to normal mode, choose the Restart option.

Reset your PS5 settings

As a last resort, you can reset your PS5 to its default settings. Go to Settings > System > System Software > Reset Options > Reset Your Console. Keep in mind that this will erase your data, so only use it as a final step.

If you've tried these steps and still need a little help, we're right around the corner. Schedule a repair at the nearest uBreakiFix® by Asurion store and our certified experts can get your device back up and running as soon as the same day.


What type of HDMI port does the PS5 use?

The PS5 uses an HDMI 2.1 port, supporting high refresh rates and resolutions up to 8K.

Can the PS5 HDMI port work with older HDMI versions?

Yes, the PS5 HDMI port is backward compatible with older HDMI versions (e.g., HDMI 2.0, HDMI 1.4). However, you may not fully utilize the PS5's features on older HDMI versions.

*The Asurion® trademarks and logos are the property of Asurion, LLC. All rights reserved. All other trademarks are the property of their respective owners. Asurion is not affiliated with, sponsored by, or endorsed by any of the respective owners of the other trademarks appearing herein.*

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