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How to fix Samsung TV internet or Wi-Fi connection problem

Fix Samsung TV not connecting to Wi-Fi or internet

A smart TV isn't that smart without an internet connection. All the apps you use on your Samsung® TV—such as Netflix®, YouTube®, or Hulu®—require an active, stable wireless connection for you to use them.

If you've just brought home a new Samsung Smart TV, or have recently replaced an internet router, you might have issues setting up your device. No sweat! At Asurion, we help millions of people troubleshoot, fix, and maximize their tech. From how to fix PlayStation® controller drift to how to connect your laptop to your TV, we keep the devices you rely on most working all day, every day.

Here are our tips for figuring out why your Samsung TV won't connect to Wi-Fi plus the steps to fix the problem so you can quickly get back to watching your favorites.

Samsung TV not detecting wireless network

Ready to start some Samsung Smart TV troubleshooting? If you're experiencing a connection issue with your Samsung TV, you'll likely spot one of the errors listed below:

  • Error Code 001
  • Error Code 012
  • Error Code 102
  • Error Code 105
  • Error Code 107
  • Samsung TV Error 107
  • Samsung TV Error 13
  • Error Code 116
  • Error Code 118
  • Error Code 301
  • Error Code 0-1
  • Error Code 7-1
  • Message code: 0

In this scenario, your Samsung TV isn't detecting a wireless network or continuously loses connection to it. There are a few reasons for this—we'll go through some of the easiest fixes in the next step.

Samsung TV won't connect to Wi-Fi

If your Samsung TV isn't detecting a wireless network (or continuously loses its network connection), the problem might be that your TV simply isn't properly connected to your network. There are a few things that can lead to connection issues, like old firmware or your smart TV needing a reset. For more intricate issues, like your router DNS settings or MAC Address failing, may need a little more expert know-how to be fixed properly. If that's the case, it may be best to contact tech repair pros.

Before calling in a pro, try our expert tips for how to fix Samsung TV internet or Wi-Fi connection problems.

How to connect Samsung TV to Wi-Fi or internet network

Ensuring you have your network connected properly is crucial when you're setting up a smart TV. Luckily, Samsung made it easy to navigate and set up your Samsung Smart TV's Wi-Fi for the first time.

  1. Grab your remote and navigate to Settings.
  2. Select General > Network.
  3. Click Open Network Settings, and select your Wi-Fi network from the list.
  4. If prompted, enter your network password.
  5. Select Done, then OK.

If you've already set up your network connection, you may also need to do a reset of your network settings. Home network configurations and settings can change over the span of owning the TV, so sometimes your TV needs a network refresh.

To perform a network refresh on your Samsung Smart TV:

  1. Grab your remote and press the Home button to get to Settings.
  2. Go to Settings > General > Network.
  3. Hover over the option to Reset Network, and select YES.
  4. Restart your TV.

You should now be able to reconfigure your network settings.

Troubleshooting your internet connection

The easiest way to test whether the issue is your network and not your TV is to try connecting your Samsung TV to another working network. If you currently have two networks available, you can attempt to log in to a second network through the Samsung TV and check to see if the connection works. If it does, then your issue is with the specific network connection you initially tried to connect to.

Checking your smart TV signal strength

If you're still having problems after trying another network or don't have another available, you may have an issue with the signal strength you're receiving from your router.

To check your Samsung Smart TV's signal strength:

  1. Using your TV remote, go to Settings.
  2. Click on General > Network > Open Network Settings > Wireless.
  3. Check the number of Wi-Fi bars showing on your TV.

If you're currently seeing full bars, then the reason your Samsung TV is not connecting to Wi-Fi is likely not an internet strength issue. If you're seeing one or two bars for your connection, you may need to move your router closer or install an expansion router.

If you'd like to skip worrying about the strength of your Wi-Fi connection, you can also directly connect your Samsung TV to your router via a wired connection with an ethernet cord. To do that, simply connect an ethernet cord directly in the back of the TV, then plug the other end into your router.

Update your Samsung TV software

Smart TVs usually have firmware updates when they are released to help solve any issues. Normally, you will update these automatically via your network connection; however, since that is currently causing your issue, you will need to manually download your firmware via a USB drive from the Samsung Download Center. Here's how:

  1. On the download page, find your Samsung TV model.
  2. Find the correct firmware, and download it to your computer.
  3. Unzip the firmware file you just downloaded, and save it on a USB drive.
  4. Make sure your TV is off.
  5. Plug your USB drive into an available USB slot on your TV.
  6. Turn on the TV, and press the Home button.
  7. Using your TV remote, from the menu, go to Settings > Support > Software Update.
  8. Select Update Now, then select Yes if prompted.
  9. You'll then be given the option to select USB—do so.
  10. Next, your TV will scan for any available software on your drive and install it. After it's done, the TV should restart automatically.

Resetting your Samsung TV

Restarting your Samsung TV may be a simple fix for your TV connectivity issues.

To reset your Samsung Smart TV:

  1. Make sure that the TV is turned on.
  2. Grab your TV remote, and hold the Power button until you see the Samsung logo flash.
  3. Watch the LED on the front of the TV until it turns red and blinks faster.
  4. Your TV should eventually turn on again. At that point, try reconnecting to your Wi-Fi network.

If it still won’t connect, your final option to solve the problem without delving into deeper potential internet issues will be to perform a factory reset on your TV. Note that any apps or old firmware downloaded to the TV will be reset to how it was out of the box once you've completed this process, so you'll need to reconfigure your settings and reinstall your apps.

To perform a full factory reset on a Samsung TV:

  1. Tap the Home button on your TV remote.
  2. Go to Settings > General.
  3. Select Reset.
  4. When prompted, enter the PIN you selected for the TV. Don't remember making one? The default PIN is 0000.
  5. Select Reset again.
  6. Your Samsung Smart TV will restart automatically.

We hope this helped you learn how to fix Samsung TV internet or Wi-Fi connection problems so you can get back to enjoying your favorite shows and other awesome smart TV features. 

Your only TV break should be for commercials

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