How to fix an Xbox controller that won’t stay on or keeps disconnecting

⚡ Fast fix

• Controller keeps shutting off? Fresh batteries or a fully seated rechargeable pack fix this more often than you’d think.
• Playing wired? A damaged USB-C cable can cause random disconnects and power drops.
• Firmware outdated? Xbox controller updates can fix power and connection bugs.
• Using Bluetooth on PC or mobile? Nearby wireless devices can sometimes interfere with the signal.

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Imagine this: You're playing Xbox® with friends and the game is getting heated when suddenly your controller stops working. You try reconnecting it, but it can't find a signal or is randomly turning off and on. What do you do?

Don't worry, at Asurion our experts help millions of customers resolve issues like this every day—on all their favorite devices. Here's their guide to fixing an Xbox controller that won't stay on so you can get back to crushing it in Call of Duty®.

Why your Xbox controller keeps disconnecting or turning off

There are many reasons your Xbox controller may be experiencing syncing or power issues. Here are some of the most common reasons for controller disconnections:

• The controller battery. Your controller needs new batteries or charging.
• Outdated firmware. Your controller is behind on a firmware update.
• Controller positioning. Your controller is too far away from the gaming console.
• Too many connected devices. There are too many controllers connected to your gaming console at once.

How to fix an Xbox controller that won't stay on or remain connected

Follow these steps to troubleshoot your Xbox wireless controller.

1. Turn your controller off and on

This step will clear out any mismatched signals or wireless connections.

1. Press and hold the Xbox button for 5–10 seconds to turn your controller off.
2. Wait a few seconds, then press the Xbox button to turn it back on.

2. Replace the batteries or recharge your controller

Some disconnection issues are power issues in disguise. Dead or dying batteries can cause your controller to stop connecting. Replace your weak batteries with new ones or connect your Xbox controller to its power cable.

1. Tap the Xbox button on your controller. Navigate to the Home menu, then look for the battery icon in the top-right corner.
2. If the batteries are low, remove the battery compartment from your controller and replace the two AA batteries. If it has a rechargeable battery pack, plug your controller into a power source and charge it until it's fully charged. Rechargeable battery packs can sometimes loosen slightly during gameplay, causing intermittent power loss.
3. If you're using a wired controller, make sure it's connected securely to the USB port.

3. Use a USB cable to connect your controller to the console

This will help you determine if your controller has a hardware issue. Using a USB to micro-USB cable, connect your controller to your gaming console. If you own an Xbox Elite Wireless Controller Series 2, Xbox Series X™, or Xbox Series S™ controller, you'll need to use a USB-C cable.

Damaged or low-quality USB-C cables can interrupt both charging and controller communication.

If your controller works with a wired connection, continue to step four. If it doesn't, contact an Xbox controller repair pro to get it fixed.

4. Update the controller software

Still having trouble? The Xbox controller could be working with outdated controller firmware. Your controller uses a form of microchip software to communicate with your console. You'll need to periodically update it to keep your device running at its best.

How to complete a controller firmware update on your Xbox console:

1. Keep your controller connected to your console with a USB cable. Make sure the cable is damage-free and firmly plugged in on both sides.
2. Tap the Xbox button on your controller to open the Home menu.
3. Go to Profile & system > Settings > Devices & connections > Accessories. Then select the controller you want to update.
4. On the Xbox Wireless Controller screen, select “…” to check the firmware version.
5. If there's an update available, follow the on-screen instructions. If not, your controller is up to date.
6. Let your controller sit for up to 5 minutes, as the update may take several minutes to complete.

5. Wirelessly reconnect to your console

If your controller is on but still not connecting to your console wirelessly, it's time to re-pair it to your Xbox or PC. This is especially common when using Xbox controllers with PCs, cloud gaming, or mobile devices through Bluetooth.

How to connect your wireless controller on an Xbox:

1. Turn on your Xbox console.
2. Press and hold the Xbox button on your controller to turn it on.
3. Press and release the Pair button on your Xbox console (the location of this button will vary with different models).
4. Quickly press and hold the Pair button on your controller. Wait until the Xbox button on your controller flashes a few times, indicating that it's searching. Once connected, the Xbox button will stay lit.

How to connect Xbox wireless controller on a PC:

1. Turn on your PC and sign in. If you're using an Xbox Wireless Adapter, plug it into your PC.
2. Press and hold the Xbox button on your controller to turn it on.
3. Press and hold the Pair button on your controller. The Xbox button will flash several times, indicating that it's searching. (If you're using an Xbox Wireless Adapter, press and hold the Pair button on your adapter first, then press and hold the Pair button on your controller until the Xbox button stays lit. Only continue to step four if you using an adapter and your controller has built-in Bluetooth®).
4. On your PC, click the Start button > Settings > Devices > Bluetooth & other devices. Then turn on Bluetooth.
5. Click Add Bluetooth or other device > Bluetooth. Your PC will search for your controller.
6. Select Xbox Wireless Controller or Xbox Elite Wireless Controller > Done.
7. Once connected, the Xbox button on your controller will stay lit.

6. Factory reset the controller

When all else fails, a factory reset of your Xbox controller might solve persistent connection issues. Before proceeding, make sure your controller's firmware is up to date. 

1. Press and hold the Xbox button on your controller until it turns off.
2. Remove the batteries or disconnect it from any wired connection.
3. Reinsert the batteries or reconnect the wired connection. Turn the controller back on by pressing the Xbox button.
4. Follow the pairing instructions for your Xbox or PC to reconnect the controller wirelessly.

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Xbox controller connection tips

Worried your Xbox controller will keep disconnecting? Try the following tips to avoid future issues:

• Place your controller close to your console; most wireless Xbox controllers have a range of 19–28 feet.
• Be mindful of wireless signals. Remove items like laptops, metal shelves, and cell phones from the area between your controller and your gaming system they can cause signal interference.
• Limit the length of your gaming sessions. Give your controller ample time on standby while connected to the console. This helps keep your firmware up to date and your battery charged for when you need it next.
• Break out the isopropyl alcohol and give your controller a deep clean, especially if your connection is wired. Debris in the USB ports can cause controller disconnection errors.
• Keep the number of controllers connected to your console to a minimum. The maximum number of controllers you can connect to most consoles is eight.

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FAQ

Why does my Xbox controller keep turning off?

Low batteries, loose rechargeable battery packs, outdated firmware, wireless interference, or hardware issues can all cause random shutdowns.

Can a bad USB-C cable make my Xbox controller disconnect?

Yes. Faulty USB-C cables can interrupt charging and wired controller communication.

Why won’t my Xbox controller stay connected to my PC?

Bluetooth interference, outdated drivers, or weak battery power can all affect Xbox controller connections on PCs.

How do I update Xbox controller firmware?

Open Settings > Devices & connections > Accessories, select the controller, and install available firmware updates.

Why does my rechargeable Xbox battery pack keep disconnecting?

Rechargeable packs can wear out over time or shift slightly during gameplay, interrupting power delivery.

Should I replace my Xbox controller if it keeps disconnecting?

If firmware updates, fresh batteries, and reconnection steps don’t fix the issue, the controller hardware may need professional repair or replacement.