Need a new Hisense TV remote? Here’s how to replace or use a workaround

💡 Need to know

• Test before tossing: Dead batteries or a bad pairing could be the real issue.
• Lost the remote? The Hisense app can turn your phone into a temporary fix.
• Long-term fix: You’ll need the exact model number to order a working replacement.

---

You've dropped your TV remote a thousand times before, but this time you heard a heart-stopping clunk. Or maybe your remote has apparently vanished from this mortal plane, or some of the buttons don't work anymore. Now you're wondering how you can get a Hisense® TV remote replacement ASAP.

That sounds like a problem for the experts at Asurion. Whether you're trying to figure out how to connect a TV to Wi-Fi without a remote or shopping for home tech protection, we've got solutions. Here's how to get a Hisense TV remote control replacement, so you can get back to stress-free vegging out.

Check if your remote is really broken

Unless your device is in pieces, don't assume it's broken. Try these simple diagnostics before you scramble to replace your Hisense TV remote:

• Swap out the batteries for fresh ones, and make sure they're inserted into the remote correctly.
• Use a digital camera—or a smartphone that doesn't filter out infrared light—to test the infrared signal on your Hisense Roku TV remote. Point the remote at the camera and press the Power button while you look through the viewfinder. If you don't see a light, try taking the batteries out and reinserting them to reset the remote.
• Gently clean the buttons and sensors with a damp cloth. Too much dust or Doritos crumbs may be blocking the signal.
• If those steps don't work, you may need to pair your Hisense remote with the TV again:
  • Use the Hisense TV buttons to manually choose Settings > Remotes & Accessories
  • Pick Pair a new remote
  • On the remote, press the button with three horizontal lines
  • The remote name should appear on the TV screen. Select it and press OK

Order a replacement remote

If those simple troubleshooting tips don't work, you may need to buy a new Hisense remote. But don't order the first random device you find on the internet. These best practices will help you find the right Hisense Roku® TV replacement remote:

• Find the model number printed on the back of your Hisense remote
• Buy this exact model directly from Hisense or an approved retailer. When your replacement remote for a Hisense TV arrives, follow the steps in the above section to pair it.
• Is your new remote not working either? It might be an issue with your TV, not the remote. Consider reaching out to a tech help team for professional guidance.

Try universal or mobile alternatives

Ordering an official Hisense Roku TV remote replacement isn't the only way to get back to channel surfing. Consider these Hisense Smart TV workarounds.

Use the official Hisense remote app

Go to your smartphone's app store and download the Hisense mobile app. It lets you use your phone as a TV remote, so you don't have to get up to manually change channels with the TV buttons.

Program a universal remote for Hisense

Some universal remotes work with Hisense TVs. Here's how to pair them:

1. Turn on the Hisense TV manually
2. On the remote, press and hold TV or Setup—a light should appear
3. Look for a 3–5 digit code in the remote’s manual or online
4. Enter the code and press Power
5. If the TV turns off, the code worked. If not, try others from the list

Not all universal remotes are compatible, so an official Hisense model is still your safest bet.

Use built-in buttons as a temporary fix

Maybe your Hisense remote is lost, but you're itching to watch the new Dancing With the Stars episode live. Or you've ordered a new remote, but it's taking forever to arrive. Follow these steps to control your Hisense without a remote:

• Find the manual buttons on the bottom or back of the TV
• Use them to turn the TV on/off, adjust volume, change channels, and switch inputs

This workaround isn’t ideal long-term, but it’ll keep you watching while you wait for a permanent fix.