What to do when your HP laptop keyboard stops working

Is your HP® laptop keyboard not working correctly? Maybe some keys aren't responding, or the entire keyboard has stopped functioning. Rest assured—keyboard issues are a common problem that are often easy to fix.

Whether it's a frozen computer or a touchpad that won't work, Asurion Experts have the know-how to solve all of your tech care needs. Let's dive in and get to the bottom of why your HP keyboard isn't working and what you can do about it.

Common reasons your HP laptop keyboard isn't working

A malfunctioning keyboard can be caused by anything from driver problems and software conflicts to dirt, spills, or hardware failure. Whatever the reason, a keyboard that doesn't work makes it nearly impossible to use your HP laptop. Some of the most common causes include:

Driver problems. Outdated, corrupted, or missing keyboard drivers can cause your HP laptop keys to stop responding properly. Drivers are essential software that allows your keyboard to communicate with your computer's operating system.

Software conflicts. Certain programs or updates may conflict with your keyboard settings or disrupt normal keyboard operation. This is especially common after installing a major Windows™ update or new application.

Hardware malfunction. Over time, dirt, debris, and spills can cause physical damage to your keyboard's internal components. Loose or faulty connections can also result in keyboard issues on HP laptops.

How to troubleshoot an HP laptop keyboard

Now that you know some causes of HP keyboard malfunctions, let's walk through some troubleshooting steps to resolve the issue.

Update keyboard driver 

Use this method if you suspect the keyboard driver may be outdated or corrupted.

1. Right-click the Start button, and select Device Manager.
2. Expand the Keyboards section.
3. Right-click your HP keyboard listing, and choose Update driver.
4. Select Search automatically for updated driver software.
5. Restart your laptop.

Run the HP Hardware Diagnostics

This tool can identify potential hardware issues with your HP laptop keyboard.

1. Turn off your laptop.
2. Disconnect any external devices, and remove the battery if possible.
3. Press the Power button and immediately start pressing the Esc key repeatedly.
4. From the menu, select Component Tests.
5. Choose the Keyboard test, and follow the on-screen prompts.

Clean your keyboard

Dirt, debris, and spills can cause keys to stick or stop working.

1. Turn off your laptop, and disconnect the battery.
2. Turn the laptop upside down, and gently shake it to dislodge debris.
3. Use a can of compressed air to blow out any remaining dirt or use a soft brush.
4. Clean the keys with a slightly damp microfiber cloth.
5. Allow to dry completely before reconnecting the battery.

Note: Never apply liquid directly to your keyboard, and avoid harsh cleaning agents.

What if these solutions don't work?

If you've tried these troubleshooting steps and your HP laptop keyboard still isn't working, you have a couple of options:

• Use an external keyboard. An external universal serial bus (USB) or wireless keyboard can help you continue using your laptop until you can get the built-in keyboard repaired. Simply plug it in or connect it to your laptop to get it back up and running.
• Check your warranty. If your HP laptop is still under warranty, you may be able to get the keyboard repaired or replaced at no cost. Contact HP Support for more information on your coverage and claim process.
• Hire a professional repair pro. For hardware failures or more complex keyboard issues, it's best to consult a professional repair service. Asurion offers expert computer keyboard repair with free diagnostics at over 700 uBreakiFix® by Asurion locations across the country.