Why is Peacock not letting me scroll on my computer?

💡 Need to know

• Use a supported browser. Peacock works best on Chrome, Firefox, Safari, or Edge.
• Clear the clutter. Cache, cookies, and extensions can block scrolling.
• It might not be you. Check for Peacock outages if nothing else works.

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You’ve waited all day to catch up on the latest drama on Love Island. Or it's time for your eleventh rewatch of The Office (you already know all of Michael's lines). You flop down on the couch with your laptop and pull up Peacock™ in your web browser, ready for a few hours of streaming bliss. But wait—you can't scroll through the website without it freezing.

At Asurion, we love streaming, too, and we're here to help you get more out of your devices. Whether you're looking for a streaming guide or need tech support, we've got answers. Here's what to do if you're wondering, “Why is Peacock not letting me scroll on my computer?”

Check your browser compatibility

If Peacock won't let you scroll, your browser could be the culprit. Peacock only supports Google Chrome™, Firefox™, Microsoft Edge™, and Safari™, so they work best for uninterrupted streaming.

Already using a compatible browser? Great. Follow these steps to troubleshoot Peacock website issues:

• Update your browser to the latest version. If you're experiencing Peacock Chrome issues, for instance, click the three small dots in the upper right-hand corner. Select Help > About Google Chrome > Relaunch to install any pending updates.
• Try switching browsers. If you’re dealing with Safari problems, see if Chrome or Firefox works better.
• Disable browser extensions, such as ad blockers. Then reload the website to check for improvements.

Clear cache and cookies

Your browser saves temporary files every time you visit Peacock. If these files get corrupted or there are too many, it can cause loading or layout issues.

To fix it:

• Go to your browser settings and clear the cache and cookies.
  • On Chrome: Settings > Privacy and security > Clear browsing data
• Reopen your browser.
• Visit Peacock again and try scrolling.

This won’t delete your account, but you’ll likely need to log in again.

Adjust system and browser settings

Still stuck? Try these fixes:

Check your mouse and trackpad settings

If you can’t scroll on Peacock—or any other website—your mouse or trackpad settings may be off.

• On Windows: Go to Settings > Devices > Mouse
• On Mac: Go to System Settings > Mouse

Check scroll direction, sensitivity, or pointer speed.

Disable hardware acceleration

Hardware acceleration helps your computer run faster, but it can sometimes cause browser glitches. Turn it off in your browser settings, then reload Peacock.

Restart your computer

Yep, it’s basic—but it often works. A reboot refreshes device drivers and clears temporary conflicts.

Troubleshoot Peacock site issues

Still no luck? Try these final steps:

• Log out of your Peacock account, then sign back in.
• Disable pop-up and ad blockers. They can interfere with Peacock scripts.
• Check for outages. Go to a site like Downdetector to see if other users are reporting problems.

If all else fails, reach out to Peacock support for additional help.