5 quick ways to fix Roku volume not working

⚡ Fast fix

• Volume stuck at zero? Check the TV volume before blaming the Roku.
• Swap the HDMI cable. Audio issues often start there.
• Try another HDMI port. Video can work even when audio doesn't.
• Check the audio settings. A wrong output setting can mute everything.

---

When Roku® volume stops working, it's tempting to assume the Roku is the problem. We've learned that's not always the case.

Asurion Experts help people troubleshoot streaming issues every day—plus all of their other tech care needs. One of the first things we try to figure out is whether the issue is actually coming from the Roku, the TV, or the connection between them. Once you know which device is causing the trouble, the fix usually gets a lot easier.

Check whether the TV is the problem

An easy way to distinguish which device is having the issue is to see whether the TV produces sound from another source. If you have a game console, cable box, streaming stick, or another streaming device connected to the TV, try that first.

If the TV has sound from another source, the Roku becomes a much stronger suspect. If there's no sound from anything connected to the TV, the problem may be happening somewhere else.

Another option is plugging the Roku into a different TV and seeing whether the issue follows the Roku or stays with the television.

Check the Roku and TV audio settings

First check the audio settings on both the Roku device and the TV. In a lot of cases, they're simply set to the wrong source.

Take a look at:

• Roku audio settings.
• TV audio settings.
• Audio output selections.
• Sound modes or advanced audio settings.

We've seen plenty of "no volume" complaints disappear after correcting a single setting.

Swap the HDMI cable

One thing we've run into from time to time is a cable that still delivers perfect video but struggles with audio. That's what makes HDMI issues so sneaky—the picture looks great, so the cable doesn't seem like the problem.

If you have another HDMI cable available, swap it in and test again. It's a quick check that can eliminate one of the most common causes of Roku sound issues.

Try a different HDMI port

The cable isn't always guilty. HDMI ports can develop issues that affect audio processing while still displaying video normally. It's important to test the cable and the port independently because either one can create audio problems.

Move the Roku to another HDMI input on the TV and see if the volume returns. If it does, you've probably found the culprit.

Check for Roku and TV updates

Software doesn't get blamed for audio problems very often, but it should be on the list. Outdated Roku software or TV firmware can create compatibility issues that affect sound. Before moving on to more advanced troubleshooting, make sure both devices are running the latest available updates.

When it's probably a hardware issue

If you've worked through the settings, cables, ports, and updates and the volume still isn't working, it's time to start thinking about hardware. At that point, the issue could be the Roku, the TV speakers, or another audio component that's failing.

---

FAQ

Why does my Roku have picture but no sound?

This is often caused by audio setting mismatches, HDMI cable problems, HDMI port issues, or software glitches.

Can a bad HDMI cable affect Roku volume?

Yes. HDMI cables can sometimes continue displaying video while audio stops working properly.

How do I know if it's my Roku or my TV?

Try another audio source on the TV or connect the Roku to another TV. This helps determine which device is causing the issue.

Why did my Roku volume stop working suddenly?

Audio settings, HDMI issues, software updates, or hardware problems can all cause Roku volume issues to appear unexpectedly.

Should I replace my Roku if the volume isn't working?

Not immediately. Most Roku sound issues are caused by settings, cables, ports, or software rather than a failed Roku device.