Common Samsung washing machine problems and how to fix them

⚡ Fast fix

• Quick reset: Unplug the washer for 2–3 minutes to clear glitches.
• Use error codes: They tell you exactly what’s wrong—don’t ignore them.
• Clean the filter: Debris buildup can block water flow and drainage.
• Check the basics: Hoses, loads, and balance cause most issues.

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When you put a load of laundry in your Samsung® washing machine, you just want everything to work properly. You expect to get clean clothes and the satisfaction of checking something off your to-do list. Unfortunately, sometimes your washing machine doesn’t cooperate.

Between drainage issues, power failures, or any other troubles, Samsung washing machine problems are incredibly frustrating. Don’t let them get you down, though. Our Asurion Experts learn as much as possible about tech so we can help you get your devices working properly again.

Try our guide on Samsung washer troubleshooting if your washing machine won't start, or you’re having other problems with it.

Troubleshoot drainage and spinning issues

Your washing machine needs to be able to drain out water at the end of the wash cycle. Otherwise, your clothes will be stuck sitting in soapy, dirty water. When there’s a drainage issue, you won’t be able to get any actual washing done.

So what do you do when your Samsung washer is not draining? You’ll probably see a 5C, 5E, or SC error code. Try these fixes:

• Clean the debris pump filter: Remove lint and buildup (place a towel underneath).
• Check for clogs: Look for socks or debris in the pump.
• Inspect the drain hose: Ensure it isn’t kinked or blocked.

If your washer isn’t spinning properly, start by balancing the load and ensuring the door is fully closed.

Deciphering Samsung washing machine error codes

Error codes help you diagnose issues quickly:

• 5C, 5E, nd, SC: Drain issues
• 4C, 4E, nF: Water supply problems
• UE, dc, Ub: Unbalanced load

Rearranging laundry can fix load-related issues instantly, while water supply errors may require checking hoses or connections.

Fixing excessive vibration and power failures

Excessive vibration

• Redistribute laundry evenly
• Use a level to ensure the washer is balanced
• Check suspension parts if the issue persists

Power failures

• Check the circuit breaker
• Confirm the outlet works
• Perform a restart by unplugging for a few minutes

If your washer is 10–15 years old, it may be nearing the end of its lifespan.

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FAQ

Why won’t my Samsung washer drain?

Clogs in the filter, pump, or hose are the most common causes.

What does the UE error code mean?

It indicates an unbalanced load—redistribute clothes and restart.

Why is my washer shaking so much?

Unbalanced loads or worn suspension parts are typical causes.

How do I reset a Samsung washing machine?

Unplug it for a few minutes, then plug it back in to reset the system.