Season pool pass? Check. Charcoal for grill? Check. Device protection in the event of damage, theft and viruses? Sprint customers can check off one more item from their summer to-do list. During the month of June, Sprint is giving customers who originally opted out of its device protection program at the time of purchase another chance to enroll. Sprint offers a device protection plan perfect for a range of devices – including prepaid phones – from service and repair to device replacement, data protection and technical support.
Sprint’s device protection covers wireless phones, smartphones, Sprint mobile broadband cards, tablets, netbooks and notebooks.
Regardless of the type of device, for $7 per month for prepaid coverage and a range of $8 to $13 per month for postpaid coverage, customers receive comprehensive coverage that includes protection from loss, theft, accidental damage, device malfunction and threats to private data.
“It’s nearly impossible to replicate the peace of mind from knowing the valuable information we all carry in our phones is protected and that someone is there to help when it’s needed,” said Jaime Jones, senior vice president-Consumer Sales. “Not to mention the fact that with device protection, customers will have a solution in place, so if the unexpected happens, they can avoid having to blow their budget on a replacement device.”
To be eligible for device protection open enrollment, the customer’s device must be functioning and in the customer’s possession. Below are the options currently available to Sprint customers for device protection. Customers can enroll in Total Equipment Protection and Assurant Advanced Protection Pack at www.sprint.com/protection or by visiting any Sprint store. No-contract customers can enroll in Boost Mobile, Virgin Mobile USA or Sprint Prepaid Phone Insurance by logging into My Account online.
Total Equipment Protection
Total Equipment Protection (TEP), administered by Asurion, provides complete protection for a customer’s phone, smartphone or Sprint mobile broadband card against loss, theft and liquid or physical damage. This insurance also covers in-store repairs and mechanical or electrical failures caused by defects or normal wear and tear. As an added feature, customers can download the Sprint Protect App to locate, lock and otherwise protect their phone remotely from a computer. The cost for TEP ranges from $8 to $11 per month, per line of service, depending on your device model.
TEP offers comprehensive end-to-end coverage and peace of mind from an easy, hassle-free solution. Equipment Service and Repair (sold separately) is a component of TEP and helps customers who enroll by resolving many device issues the same day at Sprint full-service locations.
In some cases device issues can be serviced or repaired in about one hour.
It saves the customer per-incident fees for in-store service or repair transactions.
If the device is lost, stolen or exhibits liquid or physical damage, approved replacements will typically arrive in one business day.
TEP saves customers from paying full retail price to replace their phone.
There is a non-refundable deductible ranging from $50 to $200 per approved claim for lost, stolen, or physical or liquid damage. The deductible is based on phone model.
Total Equipment Protection Plus
Total Equipment Protection (TEP) Plus is a comprehensive protection service for a customer’s device, data and virtually any connection to it. TEP Plus combines a customer’s existing TEP coverage – which includes protection from loss, theft, damage and device malfunction – with built-in antivirus security, automatic backup of photos and videos, and one-click access to a tech expert for premium device support. TEP Plus includes a newly upgraded Sprint Protect app powered by Asurion that features automatic backup of contacts, photos and videos and built-in security with enhanced features that guard against viruses, optimize battery use, and monitor access by third-party apps.
For lost, stolen or damaged devices the first two repair/exchange transactions are included at no additional charge. After the first two transactions a $25 service fee applies/transaction within a 12-month period.
Customers currently enrolled in Total Equipment Protection may upgrade to Total Equipment Protection Plus at any time with an eligible device by calling 1-800-584-3666.
To enroll in Total Equipment Protection Plus, customers must have a higher-tier device. To view a complete list of higher-tier devices eligible for TEP Plus, visit http://www.phoneclaim.com/sprint/deductible. The website schedule is updated regularly to include new models.
Assurant Advanced Protection Pack
The Assurant Advanced Protection Pack, provided by Assurant Solutions, provides protection for tablets, netbooks and notebooks. Coverage includes mechanical or electrical breakdown due to defects or normal wear and tear, accidental damage, loss or theft. The Assurant Advanced Protection Pack also provides technical support and apps to locate, lock and otherwise protect your device. The cost is $13 per month, per device. There is a non-refundable deductible of $100 per approved claim for accidental damage – including liquid damage, loss or theft.
The Assurant Advanced Protection Pack helps customers who enroll by:
Repairing or replacing device at no cost for mechanical or electrical breakdown claims.
Providing convenient troubleshooting by Web, phone or live chat.
Backs up contacts, photos and other media.
Provides 24/7 antivirus and antimalware software protection.
Provides 90 days of online credit monitoring to help customers stay on top of possible fraudulent activity if a device is lost or stolen.
No-Contract Phone Insurance
The Virgin Mobile USA, Boost Mobile and Sprint Prepaid Phone Insurance programs, provided by Assurant Solutions, offer four-peril coverage, which include loss, theft, accidental damage (including liquid damage) and out-of-warranty mechanical or electrical breakdown for $7 per month. No-contract phone insurance customers also have access to Location Suite Powered By Pocket Geek.SM The app allows enrolled customers to lock, wipe and locate their smartphone if it is lost or stolen and sound an alarm even if it is in silent or vibrate mode.