Is Xbox Live down? How to quickly check server status

If you're having trouble connecting to Xbox Live™, you’re likely not alone. Whether you’re in the middle of an online match or trying to download a game on your Xbox®, a server outage can be frustrating. But how do you know if the issue is with Xbox servers or your own internet connection? 

At Asurion, our experts have the know-how to help with all tech care issues, including gaming console connectivity hiccups. Here's how to check if Xbox Live is down and what you can do to get back online quickly.

How to check Xbox server status

Follow these steps to see if Xbox Live is experiencing an outage.

Visit the official Xbox status page

1. Go to the Xbox Status Page: Xbox Live Status.
2. Check for outages: Look for any alerts under Xbox networking services.
3. Sign in for updates: Log in to receive personalized notifications on service issues.

Check third-party status websites

1. Downdetector: Visit Downdetector Xbox to see if other users are reporting issues.
2. Outage Report: Check Outage Report for real-time feedback from gamers.
3. Social media: Search #XboxLiveDown on X© for user reports.

What to do if Xbox Live is down

If there’s a confirmed Xbox Live outage, here’s what you can do:

• Wait for Microsoft to resolve the issue: Server outages are usually fixed within a few hours.
• Check Xbox Support on X: Follow @XboxSupport for real-time updates.
• Restart your console: Sometimes, a simple restart can reconnect you once the issue is resolved.

Troubleshooting your Xbox connection

If there are no reported outages, the problem might be on your end. Try these fixes:

Restart your router and console

1. Power cycle your router: Unplug it for 30 seconds, then plug it back in.
2. Restart your Xbox: Press and hold the Xbox button on your console for 10 seconds to power it down, then turn it back on.

Test your network connection

1. Press the Xbox button and go to Profile & system > Settings.
2. Select General > Network settings.
3. Choose Test network connection to diagnose the issue.

Switch to a wired connection

If your Wi-Fi signal is weak, try using an Ethernet cable for a more stable connection.

FAQ

How do I know if Xbox Live is down?

Check the Xbox Live Status Page or third-party sites like Downdetector.

Why can’t I connect to Xbox Live but the servers are online?

Your internet connection might be the issue. Restart your router and test your network connection under Settings > General > Network settings.

When will Xbox servers be back up?

Most outages are resolved within a few hours, but you can follow @XboxSupport on X for real-time updates.

Can I play offline if Xbox Live is down?

Yes, you can play single-player games offline if they don’t require an online connection.