She had a broken laptop, and we were there to get her back up and running.
STEP ONE
Simple claims
Sofia submits a claim online, and it only takes a few minutes to complete. Rather than buying a new laptop, she pays a flat fee of $99 to cover her repairs, including breakdowns and damage, and we take it from there. No receipts required.
STEP TWO
Fast, flexible repairs
Sofia gets the option to mail in her broken device or get it fixed locally. She can schedule a pickup or drop it off at one of our 700+ Asurion Tech Repair & Solutions™ or uBreakiFix® by Asurion stores. Either way, our Experts will quickly repair her laptop—sometimes as soon as the same day. If they can’t fix it, they’ll replace it or reimburse her for the current value.
STEP THREE
Quality customer service
Sofia doesn’t have to wait long to get her laptop working again, and she receives a text when it’s ready. Her Asurion Expert, Theo, makes sure she’s all set.
Sofia now has peace of mind knowing her laptop is working again. But if she has an issue, she can contact an Expert 24/7. We’re here to help.