Cracked screen repair on eligible devices**
Loss and theft protection
Coverage against water and physical damage
Replacements for defects and failures †
Expert technical support
Unlimited battery replacements***
Unlimited photo and video cloud storage
Coverage against breakdown due to normal wear and tear ††
Not sure if your phone is eligible?
Here’s what we accept:
- Customers with an active T-Mobile plan
- All major phone brands sold in the U.S.
- Devices with no pre-existing damage
How it works
Starting a claim is easy
Start a claim online in minutes
Track your claim
Check your claim status online 24 hours a day
Get your device back
Get your device as soon as the next day
You can cancel anytime by calling Asurion at 844-751-4217.
Stay covered at a new low price
Asurion Phone Care is now available for Sprint and T-Mobile subscribers for just $12.99 per month.**Continue and sign up
For more than 20 years...
Asurion has protected the most important devices you own. Here’s what our customers are saying about us:
Truly quick and painless
I submitted my claim and it was resolved within 48 hours. I will definitely keep purchasing protection from Asurion.
Wish more brands were like you
Your teams are fast to respond, deliver exactly what is promised, have great follow up and updates, and are true to their word.
I loved working with Asurion
Everyone was so courteous and understanding and they went above and beyond to address our concerns...Keep up the good work.
Got questions? We’ve got answers
For complete information, check out our terms and conditions.
When will I get my replacement phone?
Is there a waiting period before I can start a claim for my phone?
Will my phone get repaired or replaced?
If I currently have coverage provided by T-Mobile and/or Sprint, can I cancel it?
What replacement phone will I receive?
When do I need to pay my deductible or service fee for Asurion Phone Care?
How do I cancel coverage?
How does this plan work with my manufacturer’s warranty?
*Repairs are only available on eligible devices and certain types of repairable damage or mechanical or electrical failure. Mechanical or electrical failure repairs are only available following the original manufacturer's warranty. Repair availability subject to parts, store, and technician availability. Repairs may void your original manufacturer's warranty. After your repair, your device will be of like kind and quality with similar features and functionality.
**Unlimited battery replacements and malfunction repairs are available after expiration of the manufacturer's warranty.
†Mechanical or electrical failure repairs are available after the expiration of the manufacturer's warranty.
††Mechanical or electrical breakdown caused by normal wear and tear are available after the expiration of the manufacturer's warranty.
The Asurion trademarks and logos are the property of Asurion, LLC. All rights reserved. All other trademarks are the property of their respective owners. Asurion is not affiliated with, sponsored by, or endorsed by any of the respective owners of the other trademarks appearing herein.