Brightspeed Partners with Asurion to Bring Total Home Tech Support to Fiber Internet Service Customers

CHARLOTTE, N.C. and NASHVILLE, Tenn. — February 25, 2025 — Brightspeed, the nation's third-largest fiber broadband builder, has partnered with leading tech care company Asurion to offer Total Home Tech Support, a tech help add-on service available to new and existing Brightspeed Fiber Internet customers. Total Home Tech Support provides expert help for common issues with connected devices, including TVs, gaming systems, laptops, monitors, smart devices (watches, doorbells), and more.

With Total Home Tech Support, Brightspeed customers enjoy access to live tech help through Asurion. Asurion’s highly trained experts resolve millions of tech issues each year and can solve problems across nearly any in-home connected device.

Asurion's experts can help customers with everything from setting up new devices to resolving everyday hiccups, like a frozen laptop. They can also assist with transferring data from one device to another, setting up email, installing software updates, backing up files, utilizing cloud storage, and more. Asurion experts can even provide tips and education to help customers feel more adept at using their favorite devices.

“Across our 20-state footprint, Brightspeed is expanding our fiber network to millions of homes and businesses ensuring more Americans can benefit from reliable, super-fast internet service to thrive in today’s world,” said Brightspeed Vice President of Marketing and Revenue Management Steve Decaspers. “When connected devices don’t work like they should, people are left feeling confused, overwhelmed, and frustrated. That’s where Asurion comes in, enabling us to create a seamless connected home experience for customers.”

Brightspeed Fiber Internet customers can add Total Home Tech Support for just $10 per month. Once enrolled, there is no limit to how many times a customer can call to receive support.

“As Brightspeed brings the speed and reliability of fiber to more communities, Asurion’s tech support capabilities are a natural complement,” said Rodney Schlosser SVP of Business Development & Strategic Partnerships, Asurion. “Our expertise is in helping companies provide remarkable customer experiences, and pairing connected device support with fiber service will do just that.”

For more information, including how to enroll, visit: brightspeed.com/help/add-ons/total-home-tech-support/faq/.

About Brightspeed Headquartered in Charlotte, N.C. and with assets and associated operations in 20 states, Brightspeed provides broadband and telecommunications services through a network platform capable of serving more than 7.3 million homes and businesses. Our 4,000 employees are committed to building a future where more communities benefit from a more connected life, deploying a state-of-the-art fiber network and a customer experience that makes being connected as simple as it should be. For more information, please visit www.brightspeed.com.

About Asurion As the world’s leading tech care company, Asurion eliminates the fears and frustrations associated with technology, to ensure our nearly 300 million customers get the most out of their devices, appliances and connections. We provide insurance, repair, replacement, installation and 24/7 support for everything from cellphones to laptops and household appliances. Our experts are available online, on the phone, at one of our nearly 700 stores, or can even come to you.