October 25th, 2022
Consumer Cellular Selects Asurion to Provide Device Protection and Trade-in Services
Consumer Cellular, the top-rated wireless provider offering cellphones and no-contract service plans to those 50+, has selected global tech care leader Asurion to provide device protection and trade-in services for its wireless customers.
Consumer Cellular customers who enroll in Asurion® Protection can have peace of mind knowing their devices are protected should they accidentally drop, spill on or crack the device screen. Plus, it covers device malfunctions after the warranty has expired. Asurion Protection customers can receive a replacement device on their doorstep as soon as the next day for claims filed by 11 p.m. Many devices can also be fixed at one of the 750+ uBreakiFix® by Asurion or Asurion Tech Repair & Solutions™ stores nationwide as soon as the same day, and some models can even be repaired on site at the customer’s home or office as part of Asurion’s “We Come to You” screen repair service.
“We are well aware of the financial investment our customers make in their cellular devices,” said CEO Ed Evans. “We also know that accidents happen and worked to bring in a partner who could help our customers get their devices up and running as quickly as possible. We found that partner in Asurion. Their fast turnaround times, a convenient nationwide store network and an exceptional focus on customer care make them the perfect partner for Consumer Cellular.”
In addition to device protection, Asurion has been selected to launch Consumer Cellular’s trade-in program, allowing customers to save on a new device when they trade in their old one. With more than 20 years of supply chain expertise, Asurion’s systems allow for a simple trade-in experience that delivers maximum value to customers, with some devices fetching up to $700+ in credit toward a new phone. Beyond cost savings, customers can rest easy knowing trade-in supports a sustainable supply chain and helps keep devices out of landfills. All trade-in devices are sent to Asurion’s global logistics center, which processes millions of devices each year, finding a next best use for 99% of devices and responsibly recycling the remainder. Customer data is securely wiped from trade-in devices upon receipt.
“When your device breaks, it’s frustrating. Getting it fixed or replaced shouldn’t be."
Cindy Christy, President at Asurion
“When your device breaks, it’s frustrating,” said Cindy Christy, President at Asurion. “Getting it fixed or replaced shouldn’t be. Whether you need a screen repair or a whole new phone, we’re here to make the process as seamless as possible. Plus, when you trade in your phone for a new one, you can enjoy both savings on your new device and peace of mind knowing your old one is staying out of a landfill.”
Those interested in exploring Consumer Cellular wireless plans can visit consumercellular.com. Consumer Cellular customers can enroll in Asurion Protection within 60 days of activating a new device. For more information, visit phoneclaim.com/consumercellular. Those looking to trade in a device can do so within 30 days of a new device purchase. Visit tradein.asurion.com/consumercellular to get a trade-in estimate for your device today.
About Consumer Cellular
Consumer Cellular is the top-rated wireless provider that provides cellphones and no-contract service plans primarily to those 50+. Founded over 25 years ago on the belief that everyone should have affordable access to the safety and convenience of cellular service, they have become well known for their 100% U.S. based, award-winning customer support. Consumer Cellular has been honored by J.D. Power as #1 in Customer Service among Wireless Value MVNOs, 12 times in a row. Additionally, the company has been ranked on the Inc. 5000 list 12 times. The company has been an approved AARP Provider for over 14 years and offers AARP members exclusive discounts on service. The Scottsdale, Ariz. based company is privately held with 2,300 employees and utilizes the nation's largest voice and data networks, which cover 99 percent of the U.S. population. Consumer Cellular's wireless phones and plans are sold nationwide at leading retailers such as Target and Walmart, as well as directly to consumers at ConsumerCellular.com or (888) 345-5509. For J.D. Power 2022 award information, visit jdpower.com/awards. For cellphone tutorials, features, applications and company news, connect with Consumer Cellular on Facebook, Twitter and YouTube.
As the world’s leading tech care company, Asurion eliminates the fears and frustrations associated with technology, to ensure our 300 million customers get the most out of their devices, appliances and connections. We provide insurance, repair, replacement, installation and 24/7 support for everything from cellphones to laptops and household appliances. Our experts are available online, on the phone, at one of our more than 700 stores, or can even come to you.