Asurion Selected by NRG Protects Inc. to Provide Protection and Support of Smart Home Devices and Mobile Phones

Nashville, Tenn. – September 10, 2024 – Asurion, a global leader in technology protection and support, announced it has been selected to provide comprehensive protection and support services for NRG Protects Inc., a subsidiary of NRG Energy, Inc. that offers home protection plans for personal electronics and smart devices, among other things. The partnership enables NRG Protects customers who subscribe to the new service to benefit from quick resolutions to their tech issues, whether repair, replacement, or support, ensuring minimal downtime and maximum convenience.

“NRG Protects is focused on helping its customers by providing simple, affordable, and responsive solutions, and Asurion’s reimagined tech care services do just that,” said John Leonard, Asurion's Senior Vice President of Product. “With no expiration dates, no limit to the number of eligible devices covered under one program and having access to experts ready to answer any question or troubleshoot any problem, we’ve simplified keeping customers connected. This unique approach will support NRG Protects’ commitment to excellence and driving business growth.”

“This partnership represents a strategic shift for NRG Protects as we expand our product offerings and create new avenues for customer engagement and satisfaction,” said Heather Cone of NRG Protects. “By leveraging Asurion's extensive expertise and robust service infrastructure, we can offer our customers the convenience and support that aligns with our brand.”

The new NRG Protects personal electronics plans are designed to meet the evolving needs of modern households, ensuring customers stay connected without worrying about device malfunctions or breakdowns.

Highlights of NRG Protects Personal Electronics Plans

Personal Electronics Repair Plan

One plan covers a wide range of devices in your home, including laptops, televisions, gaming consoles, home theatre systems, Bluetooth®/WiFi speakers, VR headsets, health and fitness bands, audio headsets, DVD/Blu-ray Disc® players, smart thermostats, smart door locks, smart doorbells, smart device hubs, smart home cameras, and smart smoke/CO detectors.

Personal Electronics with Mobile Devices Repair Plan

This option covers everything in the Personal Electronics Repair Plan and includes protection for mobile devices.

Key Features

• No Age Limits on DevicesWhether your gadget is brand new or a few years old, it's covered.
• Generous Repair CoverageGet up to $2,000 in repair costs per service call for covered claims, with a total limit of up to $5,000 in the aggregate over a 12-month period. *
• Unlimited DevicesEnjoy protection for all your eligible devices.

Available now – customers can enroll online or by phone. Plan customers benefit from complimentary tech support provided by Asurion’s network of experts and can visit one of the 700+ uBreakiFix® by Asurion stores nationwide for fast, on-site repairs.

For further information about NRG Protects Personal Electronics Plans, please visit NRGProtects.com.

* A rolling 12-month period is used to determine the aggregate plan limit. Limitations and exclusions apply to coverage. Service requests are subject to a service fee. This is only a partial summary of the plans. Please see plan terms and conditions for full details and other important disclosures. Plans are provided by NRG Protects Inc.

About Asurion

As the world’s leading tech care company, Asurion eliminates the fears and frustrations associated with technology to ensure our 300 million customers get the most out of their devices, appliances, and connections. We provide insurance, repair, replacement, installation, and 24/7 support for everything from cell phones to laptops and household appliances. Our experts are available online, on the phone, at one of our more than 700 stores, or can even come to you.