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    Claims

    Broken tech is frustrating. Your claims don’t have to be.

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    Start a new claim

    Get a repair, replacement, or reimbursement for your eligible device.

    Track or manage a claim

    Resume or check the status of an open claim.

    What to expect

    Learn more about your coverage and how claims work.

    Calculate my deductible/service fee

    Get a personalized estimate for your device.

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    Get answers to the most frequently asked claims questions.

  • Get tech support

    Get expert help anytime, anywhere

    Our experts help you get the most out of your plan with premium expert tech support.

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    Tips, tricks, and how-to’s to keep you connected.

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    Get activated and navigate data transfer or SIM issues.

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    Troubleshoot Wi-Fi and router problems with an expert.

    Extend my battery life

    Learn how to get more out of every charge.

  • Repair a device

    What can we help you with today?

    Get a fast repair without a plan—
it’s simple at any uBreakiFix® store.

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    Appliance

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    All repair options

  • Protect your tech

    Handled with care

    From laptops to stovetops, we protect the stuff you rely on most with care.

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    Protection, repairs, and more through your carrier.

    Start or track a claim

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  • Device repairs
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Asurion building
Asurion building

Ecocentric

From our responsibly designed Nashville headquarters to our culture of sustainability—we’re on a greener path.

Earth-friendly form and function

Gold circular seal reading “U.S. Green Building Council – LEED Gold – USGBC.”
Our Nashville headquarters 
is LEED Gold® certified.
Blue ENERGY STAR Partner logo with white star and script text.
In 2021, Asurion joined the Environmental Protection Agency as an ENERGY STAR® partner.
Three of our buildings are 
ENERGY STAR® certified—
that’s over 308,000 sq. ft.
White CO₂ text inside a downward arrow icon on a black background.
In the last 5 years, we reduced 
our carbon footprint by 26%.
Asurion corporate hub

Sustainability champions

Our workspaces aren’t just well-designed and efficient—we’re doing a lot inside to make a difference too.

  • 300,000+ lbs. of material are diverted from landfills per year.

  • 21,000+ lbs. of food have been composted at our Nashville headquarters already in 2022.

  • 95% of the cleaning chemicals used in our headquarters are green alternatives.

  • 100 energy-related projects have been completed to decrease our corporate carbon footprint.

refurbished phone package

Low-waste logistics

We’ve completed over 180 million phone claims—here’s what we’ve done to reduce and reuse materials along the way.

  • We redesigned our shipping boxes to save 90+ tons of packing materials.

  • We eliminated 23+ tons of cardboard in 1 year by switching to reusable packaging.

  • We saved 9+ tons of plastic per year by reducing the thickness of our bags by 50%.

  • Our shipping boxes make 4–6 round trips, and the foam inserts are reused up to 90 times.

mother and daughter planting seeds

People with a purpose

Asurion employees are taking the Pledge for Personal Responsibility, and you can too. There’s power in numbers—let’s work together to spread the seeds of sustainability.

The Asurion® trademarks and logos are the property of Asurion, LLC. All rights reserved. All other trademarks are the property of their respective owners. Asurion is not affiliated with, sponsored by, or endorsed by any of the respective owners of the other trademarks appearing herein.
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