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  • Claims

    Claims

    Broken tech is frustrating. Your claims don’t have to be.

    Get started

    Start a new claim

    Get a repair, replacement, or reimbursement for your eligible device.

    Track or manage a claim

    Resume or check the status of an open claim.

    What to expect

    Learn more about your coverage and how claims work.

    Calculate my deductible/service fee

    Get a personalized estimate for your device.

    Claim FAQs

    Get answers to the most frequently asked claims questions.

  • Get tech support

    Get expert help anytime, anywhere

    Our experts help you get the most out of your plan with premium expert tech support.

    Get tech support

    Connect with an expert

    We’re here for for all of your tech needs.

    Download our apps

    Get access to an app that has all your benefits in one place.

    Tech tips

    Tips, tricks, and how-to’s to keep you connected.

    New phone? Get set up

    Get activated and navigate data transfer or SIM issues.

    Streaming issues?

    Troubleshoot Wi-Fi and router problems with an expert.

    Extend my battery life

    Learn how to get more out of every charge.

  • Repair a device

    What can we help you with today?

    Get a fast repair without a plan—
it’s simple at any uBreakiFix® store.

    Get started
    Appliance

    Appliance

    All repair options

    All repair options

  • Protect your tech

    Handled with care

    From laptops to stovetops, we protect the stuff you rely on most with care.

    Explore tech care

    Find a plan

    Protection you can count on from brands you trust.

    Phone care plans

    Protection, repairs, and more through your carrier.

    Start or track a claim

    Start a new claim or check status of an open one.

Claims
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Claims
Claims
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Asurion tech help service features

Our tech help service is the easiest way to get more from your tech.

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Personalized for you

The more you interact with us, the more we get to know you and the tech in your house. This insight lets us create personalized content that is specifically tailored for you.

U.S.-based tech experts

Our Asurion Experts are friendly, knowledgeable, and ready to help you get the most out of your technology.

Expert help in seconds

Reach an expert by phone or chat in one tap from the mobile app. Be empowered to use your tech like never before.

Unlimited tech help

We provide unlimited support for setup, troubleshooting, and education for new smartphones, tablets, and connected devices.

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Here are some of the tech questions we hear regularly

  • What are the best backup options for my laptop?
  • How do I stream music from my Google Home?
  • How do I transfer contacts from my old device?
  • How do I connect my phone to my car’s bluetooth?
  • How can I make my battery last longer?
  • How do I wirelessly print from my tablet?

Our services are available at carriers and retailers, including:

Verizon
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Cricket
Optimum
*Features vary by carrier. Check with your provider to see what's included.

Starting a claim online only takes a few minutes. Submit yours anytime, and we’ll take it from there.

Start or track a claim
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