Your Asurion Tech Care questions, answered

An Asurion Tech Care plan (also referred to as an extended service plan [ESP] or extended service contract [ESC]) provides coverage for phones, home tech, and major appliances above and beyond the terms and life of a manufacturer's warranty. When a covered device breaks or stops working, we'll repair, replace, or reimburse you for your device. Upgrade options to replace your device may also be available to you for an additional fee.

We offer several plan tiers to fit your household's needs. Your choice depends on how many devices you want to protect.  

Need to protect more phones? Add up to 3 additional devices for just $10/month + tax each.

You can purchase an Asurion Tech Care plan at your local

uBreakiFix® by Asurion store.

Tech support begins immediately. Coverage for repairs and replacements starts 30 days after registering each device.

After enrolling, register each device you want to protect

online or by calling us at (855) 357-8324. You can add or swap devices anytime. Please note coverage for each new device begins 30 days after registration.

For most devices, we only need basic information like the brand, type, and age. For phones, we'll also ask for the model and phone number.

Sorry, no. Devices damaged before coverage begins (typically 30 days after registration) are not covered under the plan. If you need repairs for a device that was damaged prior to coverage or isn't covered by the Asurion Tech Care plan, our stores can help. Feel free to

schedule a service online or

visit one of our 700+ stores.

For more details, please refer to the 

Asurion Tech Care Terms and Conditions. 

Asurion Tech Care covers a wide range of products you use daily. You can mix and match from the following categories:  

All products must be under 20 years old to be eligible for coverage. 

Asurion Tech Care protects your devices from a variety of common issues, including:

For a complete list, please refer to the Asurion Tech Care Terms and Conditions. 

We work hard to cover as much as possible, but a few things fall outside of your plan, such as:


1. Loss or theft of a device.

If this happens, protect your information by

following our guide.


2. Preexisting or cosmetic device issues.

If you need device cleaning, battery replacement, and more, just

schedule an appointment at your nearest

uBreakiFix® by Asurion store. 


For a complete list, please refer to the 

Asurion Tech Care Terms and Conditions. 

You can file as many claims as needed. However, each plan has a rolling 12-month coverage limit, which is the total amount we’ll pay for repairs, replacements, and reimbursements within any 12-month period. This limit varies by plan:

Every approved claim counts toward this 12-month limit.

Asurion Tech Care brings together the best features of Asurion Home+ and Asurion Appliance+ into one simple plan. While Asurion Home+ covered home electronics and Asurion Appliance+ protected major appliances, Asurion Tech Care includes both, plus mobile phones. With this all-in-one approach, you get one plan, one point of contact, and one predictable monthly bill for all your essential devices.

Filing a claim is easy and doesn’t require receipts. You can

file a claim online or by calling us anytime at (855) 357-8324. You’ll be asked to provide basic information about the device and what happened to it.  

For each approved claim, a service fee may apply. The fee varies depending on your device type and the repair or replacement option you choose. 

Ready for an upgrade? Get a newer model when available for an additional fee (it’s often much less than buying brand new).

We’ll provide a like-for-like product or the closest comparable model available. Your replacement device may be new, refurbished, or remanufactured, but you can rest assured knowing that all our refurbished devices go through a rigorous 64-step renewal process to meet our quality standards.

In some cases, you might be offered the option to upgrade to a newer or better device instead of getting a direct replacement. If you choose this option, you’ll receive a credit equal to the fair market value of your old device, which you can use toward buying the new one. An additional upgrade fee will apply.  

If you receive a replacement or upgrade, you must return your old device using the prepaid mailer provided within 14 days to avoid extra fees.

If you go 12 months without filing a claim, we’ll automatically send you a credit for your next month’s payment, essentially giving you money back just for staying claim-free. This way, you’re always covered if something goes wrong, and if it doesn’t, you’re rewarded with savings. It’s a win-win.

Your Asurion Tech Care plan includes unlimited 24/7 access to our team of tech experts. This benefit starts the day you enroll and covers not only your registered devices but also all the tech in your home. Whether you’re setting up something new, troubleshooting a Wi-Fi issue, or just have a quick “how-to” question, our experts are always ready to help.

Call our experts at (855) 357-8324 or

sign into your account to access your tech support benefit. For devices such as phones and laptops, visit a

uBreakiFix® by Asurion store for in-person help.

Yes, you can upgrade or downgrade anytime to fit your needs. If you add more devices to your home, you can move to a higher tier to get more coverage slots. If you find you don't need as much coverage, you can also switch to a lower tier. 

Absolutely!

Sign into your account anytime to swap your registered devices. Here are a few things to keep in mind:

Yes, there are a few scenarios where we’ll waive the waiting period:

Sign into your account to view your remaining claim limit and claim history.

You can cancel your month-to-month plan anytime for any reason. The easiest way to cancel is by

signing into your account and going to the billing section. You can also call us at (855) 357-8324 to cancel.

When you cancel, your coverage continues for 30 days after your cancellation date, and you won’t be billed for the following month. If you have an approved claim in progress, your plan stays active until it’s fully resolved.

Yes! If you’re looking to save money but still want some protection, we have other options for you. Just give us a call at (855) 357-8324 and we’ll help you find the right plan for your needs.