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Frequently asked questions

What is Verizon Business Complete?

What is included with the Verizon Business Complete plan?

What technical support is provided with my plan?

What is Verizon Business Core Mobile Bundle?

How does tech support work?

When can I start using my Verizon Business Complete plan?

How do I file an insurance claim on my Verizon Business Complete plan?

Is there a limit on insurance claims?

Do I have to pay a deductible?

Where can I find the Terms and Conditions for Wireless Phone Protection for Verizon Business Complete?

What if I’m experiencing a problem with my smartphone?

Who is Asurion?

expert support

We’ll help keep your business connected

Verizon Business Complete is the easy way to manage your smartphones and get direct support 24/7.

1. Verizon Business Complete is not currently available in New York or for New York customers.


2. Unlimited 4G LTE, 5G & 5G Ultra Wideband (UW) data; in times of congestion, your 4G LTE & 5G smartphone & mobile hotspot data may be temporarily slower than other traffic after 50 GB/line/mo. After 25 GB/line/mo high-speed mobile hotspot data, mobile hotspot data reduced to speeds up to 600 Kbps (4G LTE & 5G) and 3 Mbps (5G UW) for the rest of the month. Domestic data roaming at 2G speeds. Unlimited talk & text also available in Canada & Mexico along with 2 GB of high speed data per 24 hours with unlimited data at 3G speeds thereafter. If more than 50% of your total talk, text or data usage in a 60-day period is in Canada or Mexico, use of those services in those countries may be removed or limited. Call Filter & Mobile Device Management activation required. Additional terms apply.


3. Select smartphones that only have a cracked front screen are eligible for cracked screen repair (smartphones with damage to the back glass or other damaged components beyond front glass are not eligible for cracked screen repair). Subject to parts availability, in select locations, which are subject to change at any time. Availability of same-day repair depends on criteria such as claim approval time and technician availability. Repairs are performed by an Asurion certified technician and come with a 12-month warranty. Eligibility for cracked screen repair will be determined at time of claim approval. Visit phoneclaim.com/verizon to check current device eligibility. This benefit is provided by Wireless Phone Protection for Verizon Business Complete.


4. Available for approved Wireless Phone Protection for Verizon Business Complete insurance claims for select smartphones in certain locations, which are subject to change at any time. Contingent on a number of criteria, including claim approval time, customer location and technician/inventory availability. Eligibility determined at time of claim approval. Replacement device could be new or refurbished. The Same Day Delivery and Setup benefit is provided by Verizon Business Core Mobile Bundle.


5. Available in select locations and for select laptops, which are subject to change at any time. Laptop health checkups are limited to diagnostic exams only and do not include troubleshooting, triage, repair, or replacement services. Antivirus software installation, scanning, and virus removal (if applicable) will also be provided. This benefit is provided by Verizon Business Core Mobile Bundle.

To access this exclusive benefit, bring this code to your local store:

SKU: 267432

COMPANY: 9471


6. Device sanitization is only available in select locations, which are subject to change at any time. Availability of device sanitization is for most smartphones and is contingent on certain criteria, including device type and technician availability. Device performance checks are a web-based service. These services are diagnostic only and do not include troubleshooting, triage, repair, or replacement services. These benefits are provided by Verizon Business Core Mobile Bundle.

To access this exclusive benefit, bring this code to your local store:

SKU: 267431

COMPANY: 9470


7. Lost, stolen or damaged device replacements are provided by provided by Wireless Phone Protection for Verizon Business Complete, which is insurance coverage underwritten in Georgia by LM General Insurance Company (Boston, MA), in Indiana by Indiana Insurance Company (Boston, MA), in Louisiana, by Liberty Personal Insurance Company (Boston, MA), in New Jersey by Liberty Mutual Mid-Atlantic Insurance Company (Boston, MA), and in all other states by Liberty Insurance Underwriters Inc. (Boston, MA) or one of its insurance company affiliates. Asurion Insurance Services, Inc. (in California, Agent License #0B35141; in Iowa, Agent License #1001000131), is the Agent and provides the claims servicing under this program.