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Frequently asked questions

expert support

We’ll help keep your business connected

Verizon Business Complete is the easy way to manage your smartphones and get direct support 24/7.


1. Verizon Business Complete is not currently available in New York or for New York customers.


2. Plan includes 5G Nationwide which is available in 2,700+ cities. Plan also includes 5G Ultra Wideband which is available only in parts of select cities. 5G Ultra Wideband (UW) & Nationwide access require a 5G capable device operating inside 5G coverage areas. Unlimited 4G LTE, 5G Nationwide & 5G UW data; in times of congestion, your smartphone & mobile hotspot 4G LTE & 5G Nationwide data may be temporarily slower than other traffic (only after 50 GB/line/mo). Downloads over 5G UW, uploads initially over 4G LTE, but will not count toward premium network access. Not available for machine to machine services. Unlimited mobile hotspot/tethering reduced to speeds up to 600 Kbps (4G LTE & 5G Nationwide) and 3 Mbps (5G UW) after 25 GB/line/mo. Domestic data roaming at 2G speeds, int’l data reduced to 2G speeds after 500 MB/day. 4G LTE & 5G Nationwide video streaming at 480p with 720p option (activation required); 4K with 5G UWB. If more than 50% of your talk, text or data usage in a 60-day period is in Canada or Mexico, use of those services in those countries may be removed or limited. Terms apply.


3. Select smartphones that only have a cracked front screen are eligible for cracked screen repair (smartphones with damage to the back glass or other damaged components beyond front glass are not eligible for cracked screen repair). Subject to parts availability, in select locations, which are subject to change at any time. Availability of same-day repair depends on criteria such as claim approval time and technician availability. Repairs are performed by an Asurion certified technician and come with a 12-month warranty. Eligibility for cracked screen repair will be determined at time of claim approval. Visit phoneclaim.com/verizon to check current device eligibility. This benefit is provided by Wireless Phone Protection for Verizon Business Complete.


4. Available for approved Wireless Phone Protection for Verizon Business Complete insurance claims for select smartphones in certain locations, which are subject to change at any time. Contingent on a number of criteria, including claim approval time, customer location and technician/inventory availability. Eligibility determined at time of claim approval. Replacement device could be new or refurbished. The Same Day Delivery and Setup benefit is provided by Verizon Business Core Mobile Bundle.


5. Available in select locations and for select laptops, which are subject to change at any time. Laptop health checkups are limited to diagnostic exams only and do not include troubleshooting, triage, repair, or replacement services. Antivirus software installation, scanning, and virus removal (if applicable) will also be provided. This benefit is provided by Verizon Business Core Mobile Bundle.

To access this exclusive benefit, bring this code to your local store:

SKU: 267432

COMPANY: 9471


6. Device sanitization is only available in select locations, which are subject to change at any time. Availability of device sanitization is for most smartphones and is contingent on certain criteria, including device type and technician availability. Device performance checks are a web-based service. These services are diagnostic only and do not include troubleshooting, triage, repair, or replacement services. These benefits are provided by Verizon Business Core Mobile Bundle.

To access this exclusive benefit, bring this code to your local store:

SKU: 267431

COMPANY: 9470


7. Lost, stolen or damaged device replacements are provided by provided by Wireless Phone Protection for Verizon Business Complete, which is insurance coverage underwritten in Georgia by LM General Insurance Company (Boston, MA), in Indiana by Indiana Insurance Company (Boston, MA), in Louisiana, by Liberty Personal Insurance Company (Boston, MA), in New Jersey by Liberty Mutual Mid-Atlantic Insurance Company (Boston, MA), and in all other states by Liberty Insurance Underwriters Inc. (Boston, MA) or one of its insurance company affiliates. Asurion Insurance Services, Inc. (in California, Agent License #0B35141; in Iowa, Agent License #1001000131), is the Agent and provides the claims servicing under this program.