How our claims process works
1. Tell us what happened
We'll ask a few questions to find out what is wrong with your device and whether you're eligible for a repair or a replacement.
Start a claimStart a claim
2. Fulfillment options
Based on what’s wrong with your device, we'll provide a few options for your repair or replacement.
3. Track your claim
We'll get you a working device as fast as we can - stay updated every step of the way!
Track a claimTrack a claim
Upload documents
We may ask for documentation to help keep your account safe. If we ask you for this when you start a claim, upload your documents online. We’ll let you know once we review them.
Claims status
You can track your claim through the whole process.
Track a service requestTrack a service request
Frequently asked questions
Asurion is trusted by nearly 230 million worldwide.
The company obligated under this Plan in the District of Columbia and all states, except Florida, is Asurion Service Plans, Inc. In Florida, the company obligated under this Plan is Asurion Service Plans of Florida, Inc. Limitations and Exclusions apply. Please see Terms and Conditions for complete program details, including a binding individual arbitration provision applicable to this plan (unless state exceptions apply).