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Remove your device from Find Myᵀᴹ at iCloud.com.

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Remove your iPhone or iPad from Find Myᵀᴹ at iCloud.com

If your iPhone or iPad is usable or you have it with you, you must turn off Find My iPhone or iPad in Settings.

  1. Go to icloud.com/find/ on your phone or another device, then sign in to your Apple Account (if necessary).
  2. Select the device you are claiming under All Devices on the left of the screen
  3. Click Remove This Device.
  4. One of the following happens:
    1. If the device is online, it can’t be fully removed, but you can prepare it for Repair or trade-in. Click Continue and follow on-screen instructions to mark as "Ready for Repair or Trade In for the next 30 days".
    2. If the device is offline, Activation Lock is removed immediately, and the device is removed from Find My after 30 days.

Turn off Find My Watch in Settings from your iPhone

If your Watch is usable, turn off Find My Watch on your paired iPhone.

Instructions from your paired iPhone:

  1. In a web browser, go to icloud.com/find/
  2. Sign in with your Apple ID. If prompted, follow the on-screen instructions for Two-Factor Authentication.
  3. Click All Devices at the top of the screen and choose your watch from the list.
  4. Click Erase Apple Watch.
    1. Click Next until the device is erased. You do not need to enter a phone number and message. You do not need to enter anything here. This will erase your content, but you can restore a backup after we’ve repaired or replaced your Watch.
  5. Tap Unpair Apple Watch. For cellular models of Apple Watch, tap Remove {Carrier} Plan.
  6. Finally, click Remove button next to your Apple Watch.

Learn more

You need to turn off Find My iPhone when you are having Asurion repair or replace it. Turning off Find My iPhone is a requirement of your insurance program and the claim process, and we may charge you a substantial fee if you don’t turn it off. Follow the steps in this article to verify that it’s turned off before sending us your iPhone for repair or replacement. If your iPhone is unusable or you don’t have it with you, you must turn this feature off at iCloud.com.
If you opted in for Stolen Device Protection under iOS 17.3 or newer, Apple may initiate a Security Delay, preventing immediate security changes on your device when you're in an unfamiliar location. This delay lasts 1-hour but you can still use your phone. You'll receive a notification from Apple when the delay ends, and you will have a short window to make changes before it starts again. Turning off your device and then removing it from the iCloud.com will also disable Find My. For more information on Stolen Device Protection, visit Apple Support.
If the Find My option is greyed out in your settings, it’s usually due to an iCloud, Location Services, or Screen Time setting.
Try these quick fixes:
  • Accept iCloud Terms & Conditions
 Go to Settings > [Your Name] and accept any pending iCloud Terms.
  • Turn On “Share My Location”
 Go to Settings > Privacy & Security > Location Services > System Services and make sure Share My Location is turned ON.
  • Check Screen Time Restrictions
 Go to Settings > Screen Time > Content & Privacy Restrictions
  • Under Passcode & Face ID, Accounts, and Location Services, make sure all are Allowed
  • Under Location Services > Find My iPhone, set to Allow changes
If Find My is still greyed out after these steps, please contact Apple Support or give us a call for assistance. 



Find My iPhone is a native feature of your Apple iPhone and Apple iCloud account. When it’s turned on, it allows you to locate your iPhone on a map, at any time, from a computer or another Apple device. Normally it’s a good idea to keep Find My iPhone turned on—it protects your data and helps you retrieve your phone if it’s ever lost or stolen. But you need to turn it off when Asurion is repairing or replacing your iPhone.
Option 1: Reset on Your iPhone or iPad
  • Go to Settings
  • Tap your name at the top (Apple ID)
  • Tap Sign-In & Security (or Password & Security on older iOS versions)
  • Tap Change Password
  • Follow the on-screen instructions to reset your password using your device passcode Note: You must be signed in with your Apple ID and have your device passcode to use this method.


Option 2: Reset Using iforgot.apple.com
  • Go to iforgot.apple.com
  • Enter your Apple ID (email address)
  • Follow the prompts to reset your password
  • You may be asked to answer security questions, receive a code via trusted device, or use two-factor authentication Tip: Make sure you have access to the recovery email, trusted phone number, or device associated with your Apple ID.

You need to turn off Find My iPhone when you are having Asurion repair or replace it. Turning off Find My iPhone is a requirement of your insurance program and the claim process, and we may charge you a substantial fee if you don’t turn it off. Follow the steps in this article to verify that it’s turned off before sending us your iPhone for repair or replacement. If your iPhone is unusable or you don’t have it with you, you must turn this feature off at iCloud.com.
Find My iPhone is a native feature of your Apple iPhone and Apple iCloud account. When it’s turned on, it allows you to locate your iPhone on a map, at any time, from a computer or another Apple device. Normally it’s a good idea to keep Find My iPhone turned on—it protects your data and helps you retrieve your phone if it’s ever lost or stolen. But you need to turn it off when Asurion is repairing or replacing your iPhone.
If you opted in for Stolen Device Protection under iOS 17.3 or newer, Apple may initiate a Security Delay, preventing immediate security changes on your device when you're in an unfamiliar location. This delay lasts 1-hour but you can still use your phone. You'll receive a notification from Apple when the delay ends, and you will have a short window to make changes before it starts again. Turning off your device and then removing it from the iCloud.com will also disable Find My. For more information on Stolen Device Protection, visit Apple Support.
Option 1: Reset on Your iPhone or iPad
  • Go to Settings
  • Tap your name at the top (Apple ID)
  • Tap Sign-In & Security (or Password & Security on older iOS versions)
  • Tap Change Password
  • Follow the on-screen instructions to reset your password using your device passcode Note: You must be signed in with your Apple ID and have your device passcode to use this method.


Option 2: Reset Using iforgot.apple.com
  • Go to iforgot.apple.com
  • Enter your Apple ID (email address)
  • Follow the prompts to reset your password
  • You may be asked to answer security questions, receive a code via trusted device, or use two-factor authentication Tip: Make sure you have access to the recovery email, trusted phone number, or device associated with your Apple ID.

If the Find My option is greyed out in your settings, it’s usually due to an iCloud, Location Services, or Screen Time setting.
Try these quick fixes:
  • Accept iCloud Terms & Conditions
 Go to Settings > [Your Name] and accept any pending iCloud Terms.
  • Turn On “Share My Location”
 Go to Settings > Privacy & Security > Location Services > System Services and make sure Share My Location is turned ON.
  • Check Screen Time Restrictions
 Go to Settings > Screen Time > Content & Privacy Restrictions
  • Under Passcode & Face ID, Accounts, and Location Services, make sure all are Allowed
  • Under Location Services > Find My iPhone, set to Allow changes
If Find My is still greyed out after these steps, please contact Apple Support or give us a call for assistance. 



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