Asurion logo - Header Navigation
Sign In
Skip to main content

Start or track your Optimum claim

Start a mobile claim
Start a home tech claim

Terms and Conditions

Asurion is trusted by nearly 230 million worldwide.
4.6 google rating
4.6 consumer affairs rating
4.5 amazon rating

How our claims process works

Employee with store icon

1. Tell us what's wrong

We'll ask you a few questions to find out whether we’ll need to fix or replace your device.

Start a claim
Start a claim
Phone with calendar icon

2. Choose an option

Based on what’s wrong with your device, we'll provide a few options for your repair or replacement.

Woman using phone with icon circle

3. Track your claim

Stay updated on your claim every step of the way. We'll get you back up and running fast.

Track a claim
Track a claim

Here's your deductible and service fees info:

Man laying on couch with device background image

Upload your documents here

If we’ve requested documentation for your claim, you can upload it here. Providing documentation helps verify your account.

Upload documentation

Woman using laptop

Claim status

You can track your claim anytime throughout the process.

Track a claim
Track a claim
Cracked Phone

Coverage details

For complete program information, view Terms and Conditions.

Terms and Conditions
Terms and Conditions

Shipping schedule for mobile replacements

Shipping cost is included for all replacement devices.

Claims chart - Optimum Mobile

Get expert tech support

Have a tech question or want to get more out of your devices? Reach out to our experts anytime so they can help you do things, like:

  • Easily set up new tech devices
  • Optimize your device's performance–battery, speed, and storage
  • Use your device to its fullest potential for email, games, and more
  • Connect with wireless networks and devices, such as Wi-Fi, apps, printers, computers, TVs, and more, in and out of your home
Call 877-694-9474

Frequently asked questions

Terms and Conditions

Optimum Mobile Device Protection is a combination of insurance, service contract, and technical support.  The insurance is underwritten by Allianz Global Risks US Insurance Company; Asurion Insurance Services, Inc. (in California, Agent license #0B35141; in Iowa, Agent license #1001000131) is the Agent and provides claims servicing under this program. The service contract is provided by Asurion Technology Services, Inc., or one of its affiliates. The technical support is provided by Asurion Technology Services, Inc. and Asurion Mobile Applications, LLC.

¹Lost or stolen devices are covered under the insurance program. NY customers with standalone Optimum Mobile Service Contract or Optimum Mobile Tech Support are not eligible for this feature.