Never worry about your connected devices again

Device protection coverage overview

• Mechanical or electrical malfunctions

• Device malfunctions due to normal wear and tear

• Accidental damage from handling (drops, spills, and cracks) for select portable devices

• In-store repairs for eligible devices

Covered products and applicable device protection service fees

$0 service fee

• DVD/Blu-ray players (portable DVD players*)

• Routers, modems, gateways

• Streaming devices

$49 service fee

• Headphones*

$99 service fee

• Gaming systems

• Portable handheld gaming devices*

• Home theater systems

• Tablets*

• Televisions

• Wi-Fi/Bluetooth® speakers

*Has accidental damage from handling coverage

Total Care Plus

• 1 installation service every 12 months ($99 service) for eligible devices.

Total Care Max

• 2 smart home installation service every 12 months ($49 service fee each time) for eligible devices.

The plan begins on day 1 with access to technical support, and device protection coverage begins on day 31 of enrollment. Any preexisting conditions or breakdowns that occur before day 31 are not covered.

Access to no-cost Optimum service visits for Optimum services and priority status when calling Optimum begins day 1.

Start or manage a claim online 24/7, or by calling 844-213-2061 between the hours of 7AM-11PM ET.
Claims are fulfilled by repair, replacement, or reimbursement, which is determined by us at the time 
of the claim. Depending on the product, a one-time service fee of $0, $49, or $99 (plus applicable taxes) 
may apply. There are claim limits up to $5,000 in coverage every 12 months, with a maximum of $2,000 per approved claim.

Under Total Care Plus and Total Care Max, the following products are eligible for installation: wall-mounted TV, smart doorbell, smart thermostat, smart door lock, or smart security camera. You can schedule an installation through an agent over the phone by calling 844-213-2061 or online by logging into your account.

You may cancel your subscription at any time. Just give us a call at 516-364-8400 (for NY, NJ, or CT customers) or 888-822-5151 (for all other customers). We’re here to help.

Device protection coverage overview

• Mechanical or electrical malfunctions

• Device malfunctions due to normal wear and tear

• Accidental damage from handling (drops, spills, and cracks) for select portable devices

• In-store repairs for eligible devices

Covered products and applicable device protection service fees

$0 service fee

• DVD/Blu-ray players (portable DVD players*)

• Routers, modems, gateways

• Streaming devices

• Monitors

• External hard drives

• Smart carbon monoxide monitors

$49 service fee

• Headphones*

• Smart home security cameras

• Smart video doorbells

• Smart locks

• Smart thermostats

• Smart watches*

• Health and fitness bands*

$99 service fee

• Gaming systems

• Portable handheld gaming devices*

• Home theater systems

• Tablets*

• Televisions

• Wi-Fi/Bluetooth® speakers

• Printers*: ADH for printers is limited to printer display screens only

• VR headsets*

• Laptops*

*Has accidental damage from handling coverage

Yes. Examples include:

• Loss, theft, and intentional damage

• Scratches, dents, and dings to products that still work as intended

Additional exclusions apply. View Terms and Conditions for complete list.

Yes. Any eligible devices that you currently own or purchase in the future will be covered under your plan, which will renew monthly until it’s canceled.

Replacement equipment under Total Care Plus and Total Care Max may be new, refurbished or a remanufactured product of equal or similar features and functionality.

You may cancel your plan anytime (with a full refund 
if canceled within the first 30 days). After 30 days of coverage, you will receive a prorated refund. Plan will continue monthly until canceled.

Yes. The program terms for Total Care, Total Care Plus, and Total Care Max include a binding arbitration provision, except as otherwise provided by state law.