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Never worry about your connected devices again

With an Optimum Total Care plan, you can get the level of protection and support you need to cover your eligible favorite tech.

Start a claim button
Get tech support
Access my benefits button

See full program Terms and ConditionsTerms and Conditions.

Asurion is trusted by 230 million worldwide.
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4.5 amazon rating

Total Care means total peace of mind

No-cost service visits
With Optimum Total Care, we'll fix unexpected Optimum service issues—at no extra cost.

Worry-free coverageYou’ll also enjoy coverage for breakdowns to all your eligible devices with select Total Care plans.

Asurion expert with a headset

U.S.-based tech supportOur trained experts provide daily support, and you’ll get priority status when you call Optimum.


Easy in-home installations
We’ll set up smart TVs, doorbells, and thermostats up to twice a year with select plans (service fees apply).

Total Care plans to fit your needs

With Optimum, you have options. You can get the level of support and protection you need for your home tech—regardless of the brand or purchase details. Ready to get started?

Total Care $15 a month, No service visit fees for unexpected Optimum service issues, U.S.-based premium tech support, Priority status when you call Optimum, Sign up now

Total Care Plus, $20 a month, Everything in Total Care, plus: Protection for eligible tech, Accidental damage (select devices), Mechanical and electrical breakdowns, 1 installation service every 12 mo. ($99 service fee), Convenient local repairs

Total Care Max, $30 a month, Everything in Total Care, plus: Protection for all eligible tech, Accidental damage (select devices), Mechanical and electrical breakdowns, 2 installation services every 12 mo. ($49 service fee), Convenient local repairs

Tech help at your fingertips

Tech help at your fingertips

No matter which plan you choose, you’ll have unlimited access to our team of experts, who can help you set up your devices, solve your tech issues, and more (7am - 11pm ET, 7 days a week).

Already a subscriber? Talk to a Tech Advisor.

Call 877-694-9474
Log in to start a chat

Questions? Here’s what you need to know

Device protection coverage overview
  • Mechanical or electrical malfunctions
  • Device malfunctions due to normal wear and tear
  • Accidental damage from handling (drops, spills, and cracks) for select portable devices
  • In-store repairs for eligible devices
Covered products and applicable device protection service fees
$0 service fee
  • DVD/Blu-ray players (portable DVD players*)
  • Routers, modems, gateways
  • Streaming devices
$49 service fee
  • Headphones*
$99 service fee
  • Gaming systems
  • Portable handheld gaming devices*
  • Home theater systems
  • Tablets*
  • Televisions
  • Wi-Fi/Bluetooth® speakers
*Has accidental damage from handling coverage
Total Care Plus
  • 1 installation service every 12 months ($99 service) for eligible devices.
Total Care Max
  • 2 smart home installation service every 12 months ($49 service fee each time) for eligible devices.

The plan begins on day 1 with access to technical support, and device protection coverage begins on day 31 of enrollment. Any preexisting conditions or breakdowns that occur before day 31 are not covered.
Access to no-cost Optimum service visits for Optimum services and priority status when calling Optimum begins day 1.
Start or manage a claim online 24/7, or by calling 844-213-2061 between the hours of 7AM-11PM ET.
Claims are fulfilled by repair, replacement, or reimbursement, which is determined by us at the time 
of the claim. Depending on the product, a one-time service fee of $0, $49, or $99 (plus applicable taxes) 
may apply. There are claim limits up to $5,000 in coverage every 12 months, with a maximum of $2,000 per approved claim.
Under Total Care Plus and Total Care Max, the following products are eligible for installation: wall-mounted TV, smart doorbell, smart thermostat, smart door lock, or smart security camera. You can schedule an installation through an agent over the phone by calling 844-213-2061 or online by logging into your account.
You may cancel your subscription at any time. Just give us a call at 516-364-8400 (for NY, NJ, or CT customers) or 888-822-5151 (for all other customers). We’re here to help.
Device protection coverage overview
  • Mechanical or electrical malfunctions
  • Device malfunctions due to normal wear and tear
  • Accidental damage from handling (drops, spills, and cracks) for select portable devices
  • In-store repairs for eligible devices
Covered products and applicable device protection service fees
$0 service fee
  • DVD/Blu-ray players (portable DVD players*)
  • Routers, modems, gateways
  • Streaming devices
  • Monitors
  • External hard drives
  • Smart carbon monoxide monitors
$49 service fee
  • Headphones*
  • Smart home security cameras
  • Smart video doorbells
  • Smart locks
  • Smart thermostats
  • Smart watches*
  • Health and fitness bands*
$99 service fee
  • Gaming systems
  • Portable handheld gaming devices*
  • Home theater systems
  • Tablets*
  • Televisions
  • Wi-Fi/Bluetooth® speakers
  • Printers*: ADH for printers is limited to printer display screens only
  • VR headsets*
  • Laptops*
*Has accidental damage from handling coverage
Yes. Examples include:
  • Loss, theft, and intentional damage
  • Scratches, dents, and dings to products that still work as intended
Additional exclusions apply. View Terms and Conditions for complete list.

Yes. Any eligible devices that you currently own or purchase in the future will be covered under your plan, which will renew monthly until it’s canceled.
Replacement equipment under Total Care Plus and Total Care Max may be new, refurbished or a remanufactured product of equal or similar features and functionality.
You may cancel your plan anytime (with a full refund 
if canceled within the first 30 days). After 30 days of coverage, you will receive a prorated refund. Plan will continue monthly until canceled.
Yes. The program terms for Total Care, Total Care Plus, and Total Care Max include a binding arbitration provision, except as otherwise provided by state law.
Device protection coverage overview
  • Mechanical or electrical malfunctions
  • Device malfunctions due to normal wear and tear
  • Accidental damage from handling (drops, spills, and cracks) for select portable devices
  • In-store repairs for eligible devices
Covered products and applicable device protection service fees
$0 service fee
  • DVD/Blu-ray players (portable DVD players*)
  • Routers, modems, gateways
  • Streaming devices
$49 service fee
  • Headphones*
$99 service fee
  • Gaming systems
  • Portable handheld gaming devices*
  • Home theater systems
  • Tablets*
  • Televisions
  • Wi-Fi/Bluetooth® speakers
*Has accidental damage from handling coverage
Device protection coverage overview
  • Mechanical or electrical malfunctions
  • Device malfunctions due to normal wear and tear
  • Accidental damage from handling (drops, spills, and cracks) for select portable devices
  • In-store repairs for eligible devices
Covered products and applicable device protection service fees
$0 service fee
  • DVD/Blu-ray players (portable DVD players*)
  • Routers, modems, gateways
  • Streaming devices
  • Monitors
  • External hard drives
  • Smart carbon monoxide monitors
$49 service fee
  • Headphones*
  • Smart home security cameras
  • Smart video doorbells
  • Smart locks
  • Smart thermostats
  • Smart watches*
  • Health and fitness bands*
$99 service fee
  • Gaming systems
  • Portable handheld gaming devices*
  • Home theater systems
  • Tablets*
  • Televisions
  • Wi-Fi/Bluetooth® speakers
  • Printers*: ADH for printers is limited to printer display screens only
  • VR headsets*
  • Laptops*
*Has accidental damage from handling coverage
Total Care Plus
  • 1 installation service every 12 months ($99 service) for eligible devices.
Total Care Max
  • 2 smart home installation service every 12 months ($49 service fee each time) for eligible devices.

Yes. Examples include:
  • Loss, theft, and intentional damage
  • Scratches, dents, and dings to products that still work as intended
Additional exclusions apply. View Terms and Conditions for complete list.

The plan begins on day 1 with access to technical support, and device protection coverage begins on day 31 of enrollment. Any preexisting conditions or breakdowns that occur before day 31 are not covered.
Access to no-cost Optimum service visits for Optimum services and priority status when calling Optimum begins day 1.
Yes. Any eligible devices that you currently own or purchase in the future will be covered under your plan, which will renew monthly until it’s canceled.
Start or manage a claim online 24/7, or by calling 844-213-2061 between the hours of 7AM-11PM ET.
Claims are fulfilled by repair, replacement, or reimbursement, which is determined by us at the time 
of the claim. Depending on the product, a one-time service fee of $0, $49, or $99 (plus applicable taxes) 
may apply. There are claim limits up to $5,000 in coverage every 12 months, with a maximum of $2,000 per approved claim.
Replacement equipment under Total Care Plus and Total Care Max may be new, refurbished or a remanufactured product of equal or similar features and functionality.
Under Total Care Plus and Total Care Max, the following products are eligible for installation: wall-mounted TV, smart doorbell, smart thermostat, smart door lock, or smart security camera. You can schedule an installation through an agent over the phone by calling 844-213-2061 or online by logging into your account.
You may cancel your plan anytime (with a full refund 
if canceled within the first 30 days). After 30 days of coverage, you will receive a prorated refund. Plan will continue monthly until canceled.
You may cancel your subscription at any time. Just give us a call at 516-364-8400 (for NY, NJ, or CT customers) or 888-822-5151 (for all other customers). We’re here to help.
Yes. The program terms for Total Care, Total Care Plus, and Total Care Max include a binding arbitration provision, except as otherwise provided by state law.
Optimum Terms | Asurion
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